A former Quality Analyst, now an entrepreneurial Home Decor Curator with passion for matching the luxurious demand of our clients & configuring them all into their friendly budget to adorn their homes and offices.Prior to 2020, Experienced Quality Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Microsoft PowerPoint, and Leadership. Strong quality assurance professional with a Bachelor's degree focused in Biotechnology from Dr. D. Y. Patil Institute of Engineering & Technology, Pune.
Decorr Code
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FounderDecorr Code Aug 2020 - PresentIndia
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Quality AnalystConcentrix Apr 2015 - Aug 2020IndiaAudit all customer communication that flows through our customer contact pointsConstantly thrive to improve our customer experience by providing feedback to agentsMeasure and report various quality parameters to senior managementProvide training to new and existing agents on the team with the aim to improve their skillsDevelop and update client related reports -
Customer RelationsConcentrix Apr 2015 - Jul 2016IndiaTo handle the Customer Escalation for HNI ClientsResponding to customers inquiries and concerns—clearly, patiently, and yet efficiently, whether via live chat, email, or phoneHelp improve engagement and retention by proactively communicating with users and tastefully promoting the value of our servicesRecord user feedback and provide timely and appropriate product and customer development input to the relevant teamsDevelop and update client related reports.Keeping accurate records of discussions or correspondence with customers
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TraineeBiocon Apr 2014 - Jul 2014Bangalore -
InternSterling Biotech Ltd. - India Apr 2013 - Jul 2013Vadodara Area, India
Shruti Dave Skills
Shruti Dave Education Details
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Mutual Funds
Frequently Asked Questions about Shruti Dave
What company does Shruti Dave work for?
Shruti Dave works for Decorr Code
What is Shruti Dave's role at the current company?
Shruti Dave's current role is Interior / Product / Lifestyle Designer.
What schools did Shruti Dave attend?
Shruti Dave attended Dr. D. Y. Patil Institute Of Engineering & Technology, Pune, National Institute Of Securities Markets (Nism).
What skills is Shruti Dave known for?
Shruti Dave has skills like Leadership, Quality Management, Ncfm Certified, Social Media, Banking, Operation, Call Monitoring, Amcs, Corporate Finance, Business Process Outsourcing, Microsoft Powerpoint, Customer Satisfaction.
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Shruti Dave
Environmental Consultant | Environmental Legislation | Iso 14001| Esg Reporting | Environmental And Sustainability Management| Environmental Management PlanIndia -
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