Understand clients’ needs for Industrial Automation software and hardwareProviding products services of hardware and software like AVEVA, PLC & IO Modules, HMI solution, Data Analytics, Customized software & SCADA software.Communication between team members, Project’s Engineers and ClientsOnline /offline presentation to the clients about company and servicesArrange schedules for the engineers and give weekly planning for their visitsFind Hardware wholesalers and retailers as parts needed and negotiate with them for best deal and take approvals of cost and POs from company ManagerWeekly training session to engineers -Sales, Marketing, Soft-skillsMonitor project progress and update project managers on task statusOrganize people, time, and resources to complete a project.Handle accounting tasks like book-keeping and invoicing, Purchase Order and approvalsDigital marketing for the company: Graphics design and posting on different social media accounts.

To ensure that the Showroom and all displays are neat and tidy and operational at all timesPresenting products to the visitors and help them to choose right productsEnsuring high levels of customer satisfaction and welcoming customers into the showroomIdentifying and resolving problems as they arise.Managing inventory, ensuring stock availability, and preventing overstocking with inventory teamManaging the showroom staff, including training and motivationProvide weekly and monthly activities & training session of products to the staff.Reporting sales to Sr. Mangers and mapping Monthly planning, Goals and activities

Front desk and Customer attendingAttain daily morning Corn call with team and ASMCheck devices (Phones and routers) and find the issue taken by the customersJob-sheet filling manually and submit issue on online SAP CRM portalEstimate generation and solving problems by changing parts or software updateRepair devices /software update at back officeUpdate data of solution given to the customers in CRM software and closed the JOB-sheetsTo check faulty devices by software update and submit back if not workingEnsuring job sheets are printed and processed throughout the day.Filing all documents on daily bases and submit monthly file records to SCM.Report generation and Mail drafting reporting to the managerParts ordering and managing with SCM dailyDaily submit reporting to JCM and ASM and also on CRM portalMaintain all KPIs, Rules and regulations of DRS with monthly training modules and online examsCustomer Calling, follow ups and feedback