Shruti K Email and Phone Number

Process ManagementCustomer RelationsChange ManagementQuality and PRocess Improvement

ISO 9001:2008 ImplementationScheduling & completion of IQA, MRMTraining with respect to SOP’s, Risk, MRM, RCA, CA,PAHelping in TNI & ENAAC ImplementationRegular review with the AdministratorThrough study of the process and highlighting the improvement areasRisk assessment & mitigation for the organization

Conduct regular audits to ensure that projects follow defined processes.Publishing Process Compliance Index at Project level and rolling it up at Business Unit Level.Regularly conducting Root Cause Analysis based on audit findings and process performance indicators.Collect project related metrics and analyse at project and organisation level.Data compilation and analysis of the data.Help project team in resolving all quality related issues.Mentoring new Joinees/Laterals in the Quality Group.Identifying the training needs within the teams / laterals.Conducting project-level trainings on Quality Management Systems and PQA.Helping in conducting audits as an Audit coordinator.Conducting various audits like Internal, Desktop at organization level and co-ordinating the preparation of audit reports and analysis of audit reports.Maintaining Project Closure repository for closed projects in the organisation.Undertaking additional responsibility of SMR.

Being a BPo industry, we get the jobs from Germany...I had to manage the team, make them understand the job requirement, Problem Solving, Six Sigma for the improvement, Team Management ,cordinate with the client, Planning for the project deliverables, Arranging the training plan or the team.

Being the out of league work experience, i had to manage the complete tour agency.The activities include:-Lead GenerationDesigning tour packagesCordinating with the suppliersDealing with the complex clientMaking arrangements for B2B connectionsTeam Building activitiesGeneral Management

Job role included, Quality analysis for a team of 50 people on a daily basis. Feedback analysis for the team, Discussion with the Quality counterparts in the UK, Interacting with the Operations manager on a daily basis so that we could increase on the quality of output.Six Sigme Training & Awareness among the team And working towards the automation of the processes.