Shruti Popli Email & Phone Number

Birmingham, Gb

Manchester, England, United Kingdom

Situation: Joined Dishoom, a renowned restaurant group, to contribute to its reputation for delivering exceptional guest experiences and operational excellence.Task: Entrusted with responsibilities including hosting guests, managing customer interactions, and acting as a communication bridge between managers and chefs to ensure seamless service delivery.Action:Welcomed and seated guests, ensuring a warm and professional first impression.Managed customer queries and addressed concerns promptly to uphold high service standards.Collaborated with managers and chefs to coordinate order accuracy and timely service.Supported daily operations by streamlining workflows and maintaining a positive team environment.Result:Enhanced customer satisfaction through proactive service and attention to detail.Strengthened operational, communication, and teamwork abilities in a fast-paced environment.Contributed to the smooth execution of restaurant operations, building valuable hospitality skills.Key Achievements & Skills:Customer Service Excellence: Delivered personalized service that aligned with Dishoom's values and expectations.Team Collaboration: Improved communication and coordination between front-of-house and kitchen teams.Problem-Solving: Quickly addressed and resolved issues to maintain a seamless dining experience.Adaptability: Thrived in a dynamic environment while learning new skills and best practices.This role has provided an excellent platform for developing transferable skills in communication, organization, and problem-solving. These competencies are essential for achieving long-term career goals and succeeding in diverse professional settings.

Manchester, England, United Kingdom

Mastered the art of preparing hand-tossed pizzas and developed expertise in creating fresh salads, ensuring high-quality culinary standards.Demonstrated strong organizational skills by managing inventory, prepping ingredients, and maintaining a clean, efficient workstation during peak hours.Thrived under pressure in a fast-paced environment, showcasing adaptability and effective time management to meet customer demands efficiently.Delivered excellent customer service, ensuring satisfaction by accommodating individual preferences and addressing feedback promptly.Gained valuable multitasking abilities, juggling food preparation, customer interactions, and hygiene compliance seamlessly.Expanded my skillset beyond my academic background in finance, embracing this hands-on role to foster practical problem-solving and customer engagement skills.

Manchester, England, United Kingdom

Joined a leading staffing and recruiting hospitality agency to oversee operations at high-profile venues. Led diverse teams to deliver exceptional customer experiences and managed complex events. Supervised large teams, organized workflows, and maintained high standards of customer service. Collaborated with clients and staff to address challenges, resolve issues, and ensure operational efficiency.Key Achievements:Successfully managed major events, including Deal Makers Awards and Superdrug Conferences, enhancing team performance and client satisfaction.Gained expertise in event management, team leadership, and problem-solving.Built strong communication and organisational skills, ensuring service excellence.Event Team Member (Part-Time)Various Locations | Ongoing | Manchester, UKWorked part-time during studies to gain hands-on experience in event management and customer service. Supported operations at prestigious venues like Old Trafford Cricket Stadium and Manchester Metropolitan University in roles such as barista, customer service representative, and event staff.Key Achievements:Contributed to the smooth execution of high-profile events, boosting confidence and teamwork.Adapted quickly to diverse environments, enhancing interpersonal and organizational skills.Gained valuable insights into cultural diversity and event logistics.Professional Impact:These roles enriched my academic background in finance by developing transferable skills like leadership, problem-solving, and event planning. They provided practical experience in managing resources, stakeholder engagement, and delivering results under pressure.Notable Events: EY Conferences, Manchester Central events, Old Trafford events, and university activities.

In my role, I conducted comprehensive customer due diligence for both onboarding and ongoing monitoring, which led to a 12% improvement in risk assessment accuracy. I was responsible for investigating Politically Exposed Persons (PEP), sanctions, and adverse media alerts, resulting in an 8% increase in the early identification of potential risks. Additionally, I reviewed Transaction Monitoring Reports to flag suspicious activities, enhancing the detection of irregularities by 20%. My responsibilities also included completing detailed business query reviews, such as shareholder and offshore company checks, in alignment with departmental service level agreements (SLAs). I investigated low and medium-risk Suspicious Activity Reports (SARs), providing actionable recommendations that significantly strengthened our compliance protocols.

Managed the sanctions screening process for over 100 customers daily, successfully reducing false positives by 15% and ensuring adherence to regulatory standards. Conducted comprehensive due diligence, gathering KYC information and investigating suspicious activities, which led to an 8% increase in the detection of financial crime. Implemented strategic planning and monitoring processes that significantly enhanced investigation outcomes and reduced case resolution times by 58%.

Delhi, India

I spearheaded accounting and administrative functions, driving significant improvements in operational efficiency. I streamlined office processes, which resulted in a 32% reduction in processing times, and meticulously managed accounting records to ensure accuracy and compliance.My commitment to building and maintaining robust client relationships was instrumental in achieving a notable increase in client retention and acquisition. Through effective communication and proactive problem-solving, I ensured high levels of client satisfaction and loyalty.I proactively identified and pursued new business opportunities, contributing to a substantial 42% growth in the client base. By actively seeking and acquiring new clients, I expanded the company's portfolio and supported overall business development.Additionally, I demonstrated strong leadership in overseeing the daily operations of the accounting and administrative team. My focus on streamlining communication and organisation within the team facilitated a more efficient and collaborative work environment, aligned with the company’s strategic objectives.

Master'S Degree, Accounting And Finance

Masters, Accounting And Finance, 2:1

Master Of Business Administration - Mba, Finance And Financial Management Services

Bachelor Of Business Administration - Bba