Global Transmission (www. globaltransmission.info) is a research firm that publishes market intelligence reports, organizes conferences and provide custom research solution. Our clients include ABB, DNV GL, EDF, European Investment Bank, Iberdrola, International Energy Agency, McKinsey & Company, Terna and others. My role involves: • Manage accounts of international clients in the power and energy sector, identify their research needs and formulate/ propose relevant solution.• Achieve sales target by retaining existing customers and building trust-based relationship with new customers in the energy sector.• Engage with senior management and decision makers to increase sales revenue and account growth.• Research, track and analyse the global power and energy sector to identify new business opportunities.• Prepare research proposals, manage lead generation and plan business development activities, including LinkedIn and Email campaigns.

• Managed the account of a UK-based magic circle law firm and led a team of 12 researchers.• Engaged with clients to ensure high customer satisfaction and resolved conflicts for high customer retention.• Led multiple research projects, from inception to completion, prioritised projects and ensured deliverables adhered to strict quality guidelines.• Prepared research proposals and scoped complex/ad-hoc research projects by developing robust understanding of clients’ business objectives.• Improved team productivity and client response time by streamlining processes and developing standard procedures for various processes.

• Worked closely with senior management of the marketing team of a US-based big four consulting firm.• Prepared research reports including competitive intelligence, benchmarking analysis, industry analysis and company analysis. • Developed strong understanding of various databases including LexisNexis, Factiva, Bloomberg, Capital IQ and trained new team members on these databases.

- Developed relationship with customers, resolved customer queries and complains, and recommended financial products based on customers’ needs.- Performed multiple tasks of branch banking, including transactions, cash handling, deposits, cards, and ensured each task is executed as per standard operating process.