Shruti Malik Email and Phone Number
With over 3 years of proven success in marketing, consultative sales, and growth strategies, I’m driven by my passion for unlocking business potential and optimizing revenue. What excites me most is finding innovative ways to drive strategic growth and improve customer success.🌍 Currently, as a Customer Success Account Manager at Adobe, I collaborate with clients to help them maximize the value of our solutions, ensuring they achieve their business goals. I thrive on creating data-driven strategies that build long-term relationships and deliver measurable results.🛠️ In my role, I focus on:Driving customer satisfaction and retentionDeveloping and executing personalized growth strategiesSolving business challenges with tailored solutionsLeading client success initiatives that lead to measurable impacts🔑 My core strengths include:Identifying new opportunities for growth and successExecuting high-impact marketing campaignsCultivating strong client relationships and ensuring customer successLeading teams to achieve outstanding results in fast-paced environments📈 My past experiences at Amazon and Zomato have provided a strong foundation in consultative sales and marketing, allowing me to exceed goals and drive growth in every role continually.Beyond my work at Adobe, I’m also the President of Geetanjali Welfare Community, one of Delhi’s fastest-growing social initiatives, and a published author with my debut book "Relentless Love" becoming a bestseller on Amazon.I’m always open to new opportunities and meaningful connections. Let’s connect!
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Account Manager - Unique Venues, Hospitality Cloud (North America)CventNew Delhi, Dl, In -
Customer Success Manager Ii - Enterprise Sales North AmericaAdobe Apr 2024 - PresentIndia• Work on adobe’s Digital Media line of products and lead value-led conversations with customers for these solutions.• Create a value-based relationship with new & existing North American Adobe SMB customers.• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them.• Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.• Research customer contracts and purchasing history in… Show more • Work on adobe’s Digital Media line of products and lead value-led conversations with customers for these solutions.• Create a value-based relationship with new & existing North American Adobe SMB customers.• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them.• Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, salesforce, outreach,ZoomInfo, etc. to figure out theexpansion opportunity in an account.• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions. Show less -
Founder & PresidentGeetanjali Welfare Jul 2023 - PresentIndia -
Author - MarketerSelf-Employed Jun 2021 - Present-Published my first book "Relentless Love - An Elegiac Ode" with Notionpress on 14th June 2021Second book - "21- In anxiety with love" was published on November 8th 2021.- Raised a social media platform and community engagement from 2k to 32k.- Sold out more than 1000 copies through social media marketing.- experienced in running Meta and google ads.
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Growth ManagerZomato Jun 2023 - Mar 2024Gurugram, Haryana, IndiaGrowth manager for West Delhi dining (F&B market)India's biggest search&discovery platform in F&B Industry popularly known as Google of Food Industry!- Key roles : Consultative sales and growth ( ROI based)1. Planning and developing bespoke sales strategy & utilising marketing resources to retain and grow accounts.2. Drive restaurant onboarding for the designated area, Act as a consultant to restaurant partners to manage and mutually grow business,3. Manage a portfolio… Show more Growth manager for West Delhi dining (F&B market)India's biggest search&discovery platform in F&B Industry popularly known as Google of Food Industry!- Key roles : Consultative sales and growth ( ROI based)1. Planning and developing bespoke sales strategy & utilising marketing resources to retain and grow accounts.2. Drive restaurant onboarding for the designated area, Act as a consultant to restaurant partners to manage and mutually grow business,3. Manage a portfolio of restaurant accounts and exceed goals for account retention, development, and maintenance. Exceed sales targets & performance-based goals.4. Cross selling and up selling different products like listings, digital banners, marketing, print, CRM software etc to existing clients. Show less -
Editor In ChiefSri Guru Gobind Singh College Of Commerce Sep 2022 - Sep 2023Delhi, IndiaEditor-in-chief - Youth Beat Magazine, SGGSCC, Delhi university - Youth Beat is the official magazine of Post Graduation at Guru Gobind Singh College of Commerce ( University of Delhi)- Structure the entire magazine.- Organise certain cultural based events and journalise the same for the magazine.- Organise guest lectures with highly experienced marketers and entrepreneurs.- Edit the onboard articles.- Business research on various industries.- Study new trends in… Show more Editor-in-chief - Youth Beat Magazine, SGGSCC, Delhi university - Youth Beat is the official magazine of Post Graduation at Guru Gobind Singh College of Commerce ( University of Delhi)- Structure the entire magazine.- Organise certain cultural based events and journalise the same for the magazine.- Organise guest lectures with highly experienced marketers and entrepreneurs.- Edit the onboard articles.- Business research on various industries.- Study new trends in marketing and business. Show less -
Customer Success Manager - North AmericaAmazon Aug 2021 - Sep 2022Hyderabad-Proven track record in consultative selling within the highly competitive North American market,consistently exceeding sales targets by leveraging deep product knowledge and understandingclient needs.-Expertise in upselling and cross-selling strategies, driving revenue growth by identifyingopportunities to introduce complementary products and services to existing clients.Maintained strong relationships with clients through regular communication, fostering trust… Show more -Proven track record in consultative selling within the highly competitive North American market,consistently exceeding sales targets by leveraging deep product knowledge and understandingclient needs.-Expertise in upselling and cross-selling strategies, driving revenue growth by identifyingopportunities to introduce complementary products and services to existing clients.Maintained strong relationships with clients through regular communication, fostering trust andloyalty, resulting in increased repeat business and referrals.-Demonstrated negotiation skills in securing favourable terms.-Conducted thorough vendor research to identify strategic partnerships, ensuring alignment withcompany objectives and delivering innovative solutions to clients.-Collaborated effectively with internal teams to streamline processes and optimise servicedelivery, contributing to enhanced client satisfaction and retention.-Conducted intensive market research and investigations, implementing performanceimprovement strategies for continuous enhancement.-Elevated global vendor satisfaction by resolving issues across diverse marketplaces,demonstrating effective problem-solving skills.-Achieved a 50% reduction in counterfeit complaints for top brands through rigorous inspectionand equipment operation oversight.-Played a pivotal role in continuous improvement, actively engaging in problem-solving andgenerating valuable suggestions for vendor retention. Show less -
Product Authentication Specialist ( Jr. Investigator)Amazon Dec 2020 - Aug 2022Product Authentication Team- Working in PAT review team also known as the intelligence team of the Amazon. We go in intensive verification of the merchant and top brands to ensure high quality of products and avoid any kind of fabricated goods and fake sellers on our platform. Our team ensures high surety and reliance. Working as one of the investigators. -
Ungating Specialist And Brand Support Associate (Operations)- UsAmazon Aug 2020 - Aug 2022Noida, Uttar Pradesh, India -
Marketing AssociatePlanetspark Jul 2020 - Aug 2020Gurgaon, Haryana, India- strong sales and marketing professional with an over achievement of the given target by the organisation - Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.- Developed pre-season marketing plans to support department and divisional product strategies. -Edited website content and database to keep information correct and up-to-date. - Used multiple web-analytics data points to benchmark, measure… Show more - strong sales and marketing professional with an over achievement of the given target by the organisation - Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.- Developed pre-season marketing plans to support department and divisional product strategies. -Edited website content and database to keep information correct and up-to-date. - Used multiple web-analytics data points to benchmark, measure and improve online campaign results. Show less -
Virtual InternshipBoston Consulting Group (Bcg) Jun 2020 - Jul 2020 -
Executive Team Lead Human ResourcesModish Fashion Magazine May 2019 - Aug 2019NarainaHiring different influencers and content editors for the modish magazine’s anniversary issue. -
Digital MarketingModish Fashion Magazine May 2019 - Jul 2019Indiaworked as a social media marketing intern and an editor, You can check my work sample here. -
EditorModish Fashion Magazine May 2019 - Jul 2019Two of my articles were published in the anniversary issue of the Modish luxury magazine. -
Fashion JournalistModish Fashion Magazine May 2019 - Jul 2019New Delhi, Delhi, IndiaInfluencer marketing. Social media marketing using several tools. Event management for Modish magazine's 2nd year edition. Editing and writing articles. Sourcing different brands. -
Marketing ExecutiveHindustan Times Learning Centers Ltd. Jun 2018 - Jul 2018New Delhi Area, Indiaworked as a marketing executive in operations, sales and handled the student council. -
Student CounselorHindustan Times Learning Centers Ltd. Jun 2018 - Jul 2018
Shruti Malik Education Details
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International Marketing -
Professional Course In Digital Marketing -
9.2 Cgpa Out Of 10 -
Italian Embassy Cultural CentreMember
Frequently Asked Questions about Shruti Malik
What company does Shruti Malik work for?
Shruti Malik works for Cvent
What is Shruti Malik's role at the current company?
Shruti Malik's current role is Account Manager - Unique Venues, Hospitality Cloud (North America).
What schools did Shruti Malik attend?
Shruti Malik attended Sri Guru Gobind Singh College Of Commerce, Shaheed Sukhdev College Of Business Studies, Maharaja Agrasen Institute Of Technology, Indira Gandhi National Open University, Italian Embassy Cultural Centre, Venkateshwar International School - India.
Who are Shruti Malik's colleagues?
Shruti Malik's colleagues are Laura Hanson, Jutismita Pathak, Shubhangi Choudhary, Vivek Mudgil, Madhu Pradhan, John Brander, Himanshu Chopra.
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