Sandra Hsu Email & Phone Number

United States

Oversee the planning and execution of software releases to production. Ensure that releases are well-documented, coordinated, and streamlined to minimize downtime. Effectively communicate across cross-functional teams to ensure everyone, including stakeholders, are aligned with release schedules, plans, and targeted deliverables.Lead QA team to develop and maintain test plans. Improve test strategies to ensure QA covers all aspects of the software.

United States

• Took ownership of quality assurance testing for 2 product teams, ensuring high product quality for production.• Coordinated release and deployment activities, maintaining proper tracking and documentation.

United States

• Developed and maintained test plans for quality assurance in an agile environment.• Tested tickets to ensure product functionality and reliability.• Assisted with release/deployment activities and kept documentation up to date.

San Francisco, California

Provide technical support to resolve customer issues, collaborating with customers to understand their needs and offer tailored solutions, and deliver technical training sessions to ensure both customers and internal teams are proficient with the product.

San Jose, Ca

As online community manager, my responsibilities include technical support, moderating content, and performing usability testing to ensure high-quality experience for users.

East Palo Alto

Provide online support to users, assisting with inquiries and troubleshooting issues.Ensured timely completion of client profiles and legal documents, streamlining the processing workflow.Documented site policies and procedures in English and Mandarin, enhancing accessibility and clarity for company’s targeted customer base.