• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• Assign duties and prepare work schedules for full-time, part-time and contract workers• Approve payments by cheque and the return of merchandise• Sell products or services to customers• Solve problems, such as customer complaints and product shortages• Maintain inventory and order merchandise• Prepare reports regarding sales volumes, product supply and human resources• Hire, train or arrange training of new sales staff• Conduct employee performance reviews• Address problems with an employee.• Assist with areas of a company’s online sales, such as scheduling workers to fulfil orders forpick up or delivery.

The central responsibility is conducting telephone interviews with participants.Compiles data and prepares reports.Maintain the privacy and confidentiality of research subjects throughout the interview process.Conducting interviews and preparing reports.Provide support with record-keeping and data management, working closely with supervisors.

Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.Developing debt collection strategies and plans.Adhering to the FDCPA throughout the debt collection process.Contacting debtors by telephone to enact and negotiate debt recovery.Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.Preventing repeated payment delinquency by negotiating manageable debt payments.Negotiating settlements to receive payment on a certain percentage of the debt.Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.