Shubham Niranjan Email & Phone Number

I'm an enthusiastic Associate Systems Engineer at ProVal Technologies, specializing in IT Operations, NOC management, and server support for seamless, continuous operations. As part of a Managed Services Provider, I focus on delivering end-to-end server support, ensuring operational integrity across client systems without involvement in desktop or workstation support. My expertise spans tools like Kaseya VSA, ConnectWise Automate, and ServiceNow, enabling me to efficiently manage monitoring, alert handling, and incident resolution while providing critical AS400 support.Alongside my current role, I'm a passionate Cloud and DevOps enthusiast, currently immersed in a 90-day challenge to build my skills in Linux, Python, Docker, Jenkins, Git, and more. My goal is to develop a comprehensive understanding of CI/CD pipelines, automation, and cloud-native technologies. Future learning plans include mastering Kubernetes, Ansible, and GitOps.Additionally, I have hands-on experience with virtualization platforms like VMware, vCenter, Hyper-V, and cloud solutions such as Dell iDRAC and Core Cloud Director. I also handle firewall configurations, including Fortinet and Meraki, enhancing security and infrastructure efficiency.👨‍💻 Career AspirationsI'm working towards becoming a certified Kubernetes Administrator and am deeply interested in the growing field of generative AI. I enjoy experimenting with new technologies and aim to build my own large language models (LLMs) to contribute to AI innovations.🌐 SkillsIT Operations: NOC Engineering, Server Monitoring, Alert ManagementVirtualization: AWS, Azure, VMware, Hyper-V, vCenter, Dell iDRACDevOps Tools: Linux, Python, Docker, Jenkins, Git, MavenFirewall: Fortinet, Meraki-------------------------------------------------------------------------------------------------------------------I’m excited about continuous learning and the opportunity to apply new knowledge in real-world scenarios. Let’s connect and discuss ways to drive technology forward together!Reach out me on shubhamniranjan78@gmail.com

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  Associate Systems Engineer

  Proval Technologies

  Jun 2023 - Present - Noida, Uttar Pradesh, India

  As a NOC Engineer, my responsibilities encompass a wide range of technical tasks:RMM Tools: Proficient in Kaseya VSA and ConnectWise Automate, focusing on process, counter, and service monitoring.Ticketing Systems: Experienced with ServiceNow, Autotask, and ConnectWise Manage for efficient incident management.Monitoring: Conduct regular checks for disk space, server uptime, critical event logs, and services to ensure operational integrity.Alert Management: Handle alerts from Kaseya VSA,Logic Monitor and ConnectWise Automate regarding offline servers and disk space issues.Desktop Support: Provide troubleshooting for desktop-related problems, ensuring swift resolutions.Reporting: Create Root Cause Analysis (RFO) reports for clients to enhance transparency.AS400 Support: Assist clients with critical production tasks on AS400 systems.