Shubham Singh Email and Phone Number

• Utilise predictive models to forecast and track customer orders to ensure timely delivery and order accuracy, contributing to a 26% reduction in escalations and enhanced customer experience and retention. • Address customer inquiries and complaints, maintaining 24-hour resolution rates and prioritising customer satisfaction, achieving a 10% decrease in response time and increasing satisfaction scores. • Manage multi-channel communication platforms, ensuring high engagement levels across channels to optimise customer interactions and upsell products to customers, increasing sales by 11%. • Serve as a liaison between departments to ensure alignment of customer insights with business strategies, improving cross-departmental collaboration and communication effectiveness.• Provide exceptional customer service by segmenting customer data based on demographics and behaviours using CRM data and tailoring personalised offerings to improve customer retention by 20%• Generate comprehensive reports and dashboards using Tableau to track KPIs, provide business insights, and facilitate data-driven decision-making for stakeholders.• Collaborate with cross-functional teams to develop targeted marketing campaigns based on customer survey data, implementing customer journey process improvements with increased conversion rates.• Implement data-driven process improvements to enhance the efficiency and effectiveness of customer service operations, achieving time and cost saving and reducing inquiry response time..

• Collaborated with executives and support staff to provide comprehensive training to team members, delivering basic business analysis coaching and improving skill and knowledge retention with a 15% reduction in error rates.• Partnered with existing analysis function to optimise workflows, ensuring productivity enhancements and collaboration improvements across the project lifecycle, achieving a 12% reduction in project turnaround time.• Gathered requirements using interviews, workshops, and surveys, ensuring requirement accuracy on project deliverables and achieving increased stakeholder satisfaction with project outcomes.• Developed project materials and regularly updated the business database with milestone documentation and analysis collateral, ensuring alignment and project transparency.• Employed data analysis to define product vision, roadmap, and process improvement prospects, presenting product design strategies to stakeholders for informed decision-making, achieving a 20% increase in market share.• Evaluated development requirements for new systems and upgrades, conducted feasibility and impact tests as part of the change management process, and achieved a 15% reduction in implementation time and costs.

• Delivered standard monthly finance deliverables, including performance packs and KPIs, to support the firm's strategic positioning, improving market share by 16%.• Collaborated with cross-functional teams on delivering an accurate, efficient, and transparent financial forecast that reflected business stakeholder requirements, resulting in a 14% increase in stakeholder satisfaction.• Produced month-end reporting and result visualisation using Tableau, including analysis of sales results and understanding of performance drivers to explain variances against budget, forecast and preceding month. • Developed MS Excel forecasting models and executed financial forecasts and annual budget submissions, incorporating feedback from stakeholders and the business units, resulting in a 12% reduction in budget variances.• Processed and recorded cash, cheque, and credit card transactions, promptly generated and dispatched customer invoices, and ensured accuracy and timeliness. • Reconciled accounts receivable ledger, maintained accurate records and updated accounts receivable information, improved reconciliation rate and enhanced error resolution efficiency by 13%.