Shubham Sethi Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Leveraging marketing automation to enhance user engagement, nurturing and overall retention and growth within the Customer Retention Marketing team, I am responsible for:𝗨𝘀𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Driving personalized marketing campaigns globally targeting dormant leads to boost re-engagement and retention across key communication channels such as Email, SMS, WhatsApp, web notifications and drip marketing. 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Applying a data focused approach to uncover insights and trends, identifying optimal user segments to optimize weekly campaign plan and retention strategy through continuous improvement and adaptability.𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗮𝗻𝗱 𝗗𝗲𝘀𝗶𝗴𝗻 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Routine brainstorming sessions with Product, Content and Design teams to create engaging email content, using A/B testing to enhance key performance metrics and overall campaign effectiveness.𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborating with business and product teams to identify and capitalize on cross-sell, upsell, and renewal opportunities, enhancing overall retention and growth.𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Creating and presenting weekly data reports to relevant stakeholders, monitoring key performance metrics to evaluate campaign effectiveness and identify areas for improvement and growth.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Gurugram, Haryana, India

Interning at Arc Worldwide, I coordinated BTL activities for Dabur, handling tasks, conducting research, and collaborating with the client servicing team for successful project execution. This enhanced my project management, communication, and teamwork skills, laying a solid foundation for dynamic work environments.

Bhopal, Madhya Pradesh, India

Associated with Marriott's esteemed Courtyard brand, I spearheaded the seamless operations of room reservations department. My role revolved around orchestrating the daily functions, serving as the primary liaison for individual travelers, corporate clients, and travel agencies. Through email and phone communication, I assisted customers in selecting the ideal room category, amenities, and services tailored to their specific needs and visit objectives.

South Goa, Goa, India

Associated with the prestigious Park Hyatt, Hyatt’s luxury brand, I managed daily front desk operations, serving as the property and brand representative. Assisting guests with check-in/check-out, gathering feedback to enhance services, and addressing guest concerns throughout their stay.

Pgdm, Marketing Management

Bachelor Of Science - Bs, Hospitality And Hotel Administration