Senior Consultant at MarketStar | Canadian Market Specialist | Merchant Onboarding ExpertAs a passionate professional in the world of merchant onboarding, I proudly serve as a Senior Consultant at MarketStar, specializing in the Canadian market and integrating merchants into the DoorDash platform. With over 1.5 years of experience on the Canada AE team, I have been instrumental in driving growth from the ground up, initially joining as part of a pilot program that has evolved into a critical component of our operations.My role involves proactive outreach to merchants across Canada, ensuring a seamless onboarding experience that empowers businesses to leverage the DoorDash platform effectively. I thrive in guiding merchants through the onboarding process, consistently aiming to exceed targets and achieve timely milestones. This commitment to excellence has not only contributed to my personal growth but also to our team’s overall success.Collaboration is at the heart of my approach. I take pride in being a reliable team player, consistently supporting my colleagues and fostering a positive work environment. My strong communication and negotiation skills help meet both merchant needs and business objectives, allowing me to build lasting relationships.In addition to my core responsibilities, I embrace opportunities to train and mentor new representatives in our onboarding process. I believe knowledge-sharing is essential for team growth and find fulfillment in empowering others. When my Team Lead is absent, I step in as an acting Subject Matter Expert (SME), providing guidance to ensure smooth operations and continuity.My technical proficiency includes tools like Salesforce, Google Docs, Google Sheets, and Excel, which I use to streamline processes and drive decision-making. I am always seeking to enhance my skills and stay updated on industry trends, ensuring I provide the best support to merchants and my team.

Senior Process Associate at Wavelabs Technologies | Customer Handling and Troubleshooting ExpertAt Wavelabs Technologies, I have gained invaluable experience in customer handling and troubleshooting for both national and international clients. My role as a Senior Process Associate for OpenExchange has nurtured my skills and set a strong foundation for my future career goals.I conduct meetings across various video conferencing platforms, managing up to four meetings simultaneously. This dynamic role involves collaborating with small to medium businesses and world-leading banks, often across multiple time zones. My ability to adapt quickly and maintain professionalism has been key to my success.As a team player, I actively contribute to a supportive work environment and prioritize effective communication to build strong relationships with clients and colleagues. I also take pride in training new employees, helping them acclimate and thrive in our fast-paced setting.Proficient in tools like Zoom, Microsoft Teams, Webex, and OBS, I ensure seamless communication during conferences. I am skilled in the Microsoft Office Suite—Excel, Word, PowerPoint—as well as Google Docs and Slack, allowing me to manage presentations and reports effectively.I am passionate about enhancing customer experiences and continuously seek ways to improve service delivery.

It feel an honour to work with one of the India largest and luxuriates Hotel chain. I learnt a lot as this is my exposer to industry. Helps me groom, upskill and enhance my professional presentation. Great work environment, a lot to learn, only thing which can come as a barrier is yourself from learning.

Studied 4 years BHMCT to enhance my professional life as a hotelier and grow in life.