Shubham Parashar Email & Phone Number

As an experienced and empathetic Customer Success manager, I have spent over 5 years building strong relationships with clients and helping them address their concerns and problems effectively. Through my customer-centric approach, I have been able to improve customer retention rates and achieve positive feedback on client surveys.Over time, I have honed my ability to anticipate and address customer needs and have built trust and loyalty with clients by consistently delivering exceptional customer experience.Building on this success, I recently transitioned into the role of a Customer success Manager, where I am responsible for managing a team of Customer Success Representatives and overseeing the overall customer experience in a B2B SaaS environment. In this role, I have been able to leverage my experience in customer success to improve the customer journey and build a robust system that caters to their needs.I am adept at using data and analytics to measure and improve customer satisfaction, and I continuously strive to optimize processes and procedures to enhance the customer experience. Through this approach, I have been able to streamline customer support, drive customer engagement, and improve overall customer satisfaction in a B2B SaaS environment.

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  Guru Gobind Singh Indraprastha University

  Computer Science