Shu Liu Email & Phone Number

New York, United States

New York, New York, United States

- Led and coached a team of 3 new employees on industry standards and basics allowing them to work independently, improving efficiency by 20%.- Communicated with clients and partners about the upcoming agenda allowing for better cooperation.- Led quality control and troubleshooting of over 100 cables to ensure efficiency and customer satisfaction.- Recommended solutions when unexpected issues came about, lowering down time by 10%.- Developed an agenda based on inventory and blueprint daily, efficiency increased by 15%.

New York, New York, United States

- Assisted team by collecting and analyzing marketing data for Q1 2023, utilizing tools such as Excel, Facebook Ads Manager, and Google Ads to measure social media and SEM campaign performance.- Optimized data accuracy and reduced error resolution time from hours to minutes by building and implementing an automated email script to flag data integrity errors.- Led data collection, analysis and visualization of organic social media posts weekly, aiding data-driven decision-making.- Delivered capstone project to internal stakeholders, showcasing expertise in managing and optimizing organic social media content.- In partnership with a fellow resident, I enhanced the client dashboard by modifying visualizations and creating an intuitive Looker Studio dashboard, resulting in a user-friendly and clear viewer experience for both internal and external stakeholders.- Utilized S-curve graph to forecast brand's eCommerce revenue for the following year by weekly spend based on revenue data from the previous year, contributing to data-driven decision-making.- Troubleshoot and updated complex formulas in media plan, improving accuracy and efficiency in informed decision-making.- Utilize marketing KPIs, such as CPM, VTR, CPC and etc, to measure marketing campaign performance.

Manhattan, New York, United States

- Low voltage structured cabling supporting/installation of voice and data network infrastructure in commercial space.- Running, pulling/roughing-in and terminations/punch down of CAT6/CAT6a cables in the IDF onto patch panels and in the field into RJ45s.- Installations of devices such as Wireless Access Points, card readers, and security cameras, ensuring optimal functionality and adherence to industry standards.- Build IDF closets by setting up racks, cable sleeves, wire managers, patch panels and switch according to blueprint.

Brooklyn, New York, United States

- Successfully recruited 80% of customers to join Rewards program weekly, returning customers grew by 15%.- Guided customers through the process of creating and designing printed marketing media, such as, business cards, postcards, posters, and etc., leading to improved sales.- Demonstrated to customers how to use the printers located in the self-service area, increasing work efficiency by 20%.- Cooperated with team members to complete over 100 printing orders daily in an orderly manner, improving customer satisfaction by 25%.

Brooklyn, New York, United States

- Greeted customers in a fast-paced environment and managed the waiting line, decreasing waiting time by 15%,- Followed company standards on proper food handling, safety and sanitation, promoting a safe and clean image.- Managed the store single-handedly during early hours, simultaneously greeted customers and prepared sufficient ingredients, increasing the later shifts' efficiency by 20%.- Compiled weekly reports on ingredient usage and restocking suggestions, reducing waste by 10%.

Digital Marketing

Intensive 200+ hour evening digital marketing course with hands-on client project. Teaching technical skills and community building are.

Information Technology

Activities and Societies: Telecommunications Low Voltage courseComprehensive IT curriculum, involving formal classroom education.

Bachelor'S Degree, Mechanical Engineering/Mechanical Technology/Technician