Shunamme Benjamin Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Karāchi, Sindh, Pakistan

Karachi

• Create engaging content for all platforms including social media posts.
• Engage with online community and respond to comments and requests
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.

Karachi

• Monitored calls of representatives and ensure they are addressingcustomers' complaints as per set protocols.
• Skilled at evaluating both verbal and written customer contact byagents while coaching them for success in executing superior serviceto customers.
• Listened to calls either recorded live or side-by-side whilecommunicating feedback.
• Delivered coaching feedback to agents
• Prepared quality assurance reports.

Karachi

Responding promptly to customer inquiries via telephone and e-mail– always in a professional & efficient manner.Demonstrated ability to ensure that appropriate changes are made toresolve customers’ problems and refer customer grievances todesignated departments for further investigation.Handled complaints, provided appropriate solutions and.

Master Of Business Administration - Mba, Marketing

Certificate Of Completion, Ms Office Suite

Bachelor Of Commerce - Bcom, Business/Commerce, General

Intermediate In Commerce (I.Com), Business/Commerce, General

Activities and Societies: Captain of Netball & Throw Ball Team

Matriculation, Business/Commerce, General