> Project manage (People, Cost, Techology and Process) for various clients in Pharma space leading to cost saves, enhanced business analytics and positive outcomes> Lead a team responsible for managing Customer Satisfaction Surveys. Helping in defining cost, timeline, setup and run of surveys> Lead a team of specialists handling Change Managment (within service delivery) related to contractual, process, technology and people. Handling more than $30M changes per annum for over 20 clients inclduing some Fortune 100 clients> Leading the design and development of Change Management tool working with external vendor. Project managed the entire life cycle of the tool from Analyse to Deploy and Maintenance across various clients. Managing costs of project, working with vendor leadership and internal stakeholders (and senior leadership within the organization) to drive outcome> Handled large portfolio of HR and F&A accounts for Performance reporting, SLA reporting, Exception reporting, business analytics, setting up of reporting mechansm along with other processes like Incident and Problem Management, Change Management, Customer Satisfaction and Governance processes

Program Management, Project Management, Transformation Management, Service Management, Client User Relationship Management.

• Performance related pay calculation methodology including the preparation the Monthly and Quarterly Stack ranking• Revising and redefining goals & metrics towards performance management.• Solely responsible for preparing the Credit & Collections monthly business review for the VP Operations Asia Servicing.• Have been Managing overall MIS operations for Credit & Collections at GIO and partnered with Risk Information and Banking (Risk team) to provide a robust reporting structure on: Leave Management, Trends and Business reviews for senior management.• Suggesting process improvements and leading to implementation• Liaising with HR to coordinate recruitment and Human Resource MIS Finance updates to the CFO.• Ranking for the process and working out Bonus payouts basis of performance and in accordance with the Center guidelines.• Statistical analysis of performance data basis of sound process knowledge that I possess.• Developed and implemented best practices around compliance for analysts recording compliance defects on the work floor.