Shweta Jadhao Email & Phone Number

Concord, California, United States

Washington Dc-Baltimore Area

Salesforce Administrator:Transformed Salesforce CRM processes to boost efficiency and data accuracy, developing automated workflows that sped up lead handling and created custom dashboards for actionable insights. Leveraging best practices in Salesforce architecture, Partnered with teams to align Salesforce with business goals, driving system adoption and enhancing customer relationship management across the organization.Marketing Cloud Administrator:I expertly utilized Email Studio to craft personalized, dynamic email templates and integrated website beacons to capture and engage users. I designed many different interactive elements, including slide-ins and pop-ups, tailored to enhance user experiences. By leveraging Personalization Code, I created targeted campaigns that increased engagement and delivered more relevant messaging to customers.

Pune, Maharashtra, India

Configured and customized Salesforce objects, fields and relationships, page layouts and custom settings to align with business needs.Worked on security model by implementing organization wide default, roles hierarchies, sharing settings.Managed users, profiles, roles, permission sets, queues, public groups to ensure appropriate data access and security levels.Worked on data export and import process, Cleaned duplicate data and defined parameters to ensure data integrity. With the use of Data loader, Data import wizard, Workbench tools.Implemented third-party integrations with new tools to improve lead quality and marketing efforts and automate data exchange with other tools. Such as, Outreach, Email parsing, Pardot, Marketo, Google Ads, HubSpot.Implemented complex automation process, apex trigger, flow builder, approval processes, Workflow rules, Process builder, validation rules, visualforce pages for streamline internal operations.Created and maintained reports and dashboards to provide real-time insights into sales and customer data.Sales Cloud : Developed and optimized sales processes to streamline lead management, including opportunity management.Configured and maintained sales dashboards and reports, providing real-time insights for sales teams.Service Cloud : Implemented and managed case management flow automations, automating support processes and improving issue resolution times.

Pune, Maharashtra, India

Worked on CRM databaseManaged user data security.Worked on lightning app builder and reports.