Shwetha Shekar Email & Phone Number

India

Lead the development and execution of a forward-thinking marketing strategy. Develop and implement a data-driven social media strategy aligned with overarching marketing goals. Create high-performing content calendars across various platforms. Design eye-catching visuals using similar tools to amplify brand messages. Implement effective engagement tactics to foster vibrant online communities and brand loyalty. Analyze social media performance metrics and optimize campaigns for continuous improvement. Oversee all other marketing efforts and collaborate with relevant departments. Stay updated on the latest social media trends and technologies.

Dubai, United Arab Emirates

Company page management by creating LinkedIn posts which involves:Content creation for cybersecurity Image creationEngagement strategy to reach the target audienceDesign CarouselsLead generationsIncreasing Brand ValueCreating training documents

Mumbai, Maharashtra

Monitor user feedback and deliver solutions to incoming reports of safety concerns in a timely manner.Communicate actively with users and improve the user experience for safety-related issuesMaintain effective working relationships with law enforcement.Be responsible for handling sensitive information of users in a manner complying with Terms of Service, laws and regulations, and SOP procedure requirements, protect user privacy.Collaborate with cross-functional internal teams and external networks to deal with other issues concerning safety.Ability to gather and analyze relevant data to improve internal processes and consistently communicate insights.Manage the moderation team in cooperation with Market POC to ensure good policy understandingCascade Policy Iterations and Case Reminders issued by the Market POC and Policy team.Collect Escalation cases, trends and risks to Emergency Response, Market POC and Policy teamThorough quality evaluation and data analysis, feedback problems & handle necessary escalation .Work closely & hand in hand with other departments to respond immediately to relevant operation’s needs.Participate in the development of quality inspection standards and continuously optimize the process and system platform.Review and Audit the Queues to maintain the standards of accuracyOnboarding new content safety team

Bengaluru, Karnataka, India

● Vetting a high volume of Abuse claims, responding to reporters, and managing negotiations with impacted customers. Conducting fraud investigations and verifying payment information for new and existing customers.● Analysing network traffic to identify compromised systems, negate floods and denial of service attacks and pinpoint excessive resource use.● Enforcing the Terms of Service and providing information about best practices to our users.● Assisting cross-functional groups such as Data, Capacity, and Cloud Operations to find creative solutions for infrastructure impacting events caused by customer activity.● Acting as a “point of contact” for incident management and escalations and providing supporting data for critical issues, downtime events purview to Trust and Safety issues.● Evaluating hosted content and following up based on DigitalOcean’s Acceptable Use Policy.● Processing copyright violations conforming to DMCA requirements, actioning trademark infringement reports containing valid proof of registration and consulting with Legal Department resources to discuss grey-areas and evaluate company risk.

Bengaluru Area, India

The Trust & Safety team keeps member information safe and ensures LinkedIn.com remains professional by responding to member inquiries, reports and complaints, and working with engineering and legal teams to investigate issues that challenge the integrity of the site.Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement. Work within a queue support model with specific daily targets on the number of customer contacts completed and quality of resolution.Effectively recognize problems by performing relevant research and data analysis using appropriate tools, resources and internal and external subject matter experts.

Bengaluru Area, India

As part of the Global Customer Operations Team,work closely with LinkedIn’s world-class staff and member-base that spans the globe. Interact with LinkedIn’s members on a level that supports the full customer experience.Provide education to LinkedIn’s professionals in a multichannel communication environment.Develop expertise on a variety of LinkedIn’s products and features. Assist customers with product information and site navigation.Establish effective working relationships across multiple departments.Liaise with clients on technical issues using advanced trouble-shooting skills.Effectively identify problems and issues by performing relevant research using appropriate tools.Ensure potential bugs are escalated to correct departments whenever necessary.Attend ongoing technical and nontechnical training and development related to existing and potential future roles.

Bengaluru Area, India

Amazon.com is a Fortune 500 e-commerce company based in Seattle, WA. Amazon was one of the first big companies to sell goods over the Internet. The company was founded by Jeff Bezos in 1994, and launched in 1995. They started out as an online bookstore and then quickly diversified by adding other items, such as VHS tapes and DVDs, music CDs, software, video games, electronics, MP3s, clothing, furniture, toys and even food items.As a Risk Investigator engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associatesand third-parties to accomplish goals.Basically to find online frauds online.Taking steps to eradicate fraudsters online and make amazon.com the safest and trusted place to transact online.

Bangalore

FIDELITY INVESTMENTS is one of the world's largest providers of financial services, with as sets under administration of over $3.2 trillion, including managed assets of more than $1.5 trillion. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to more than 20 million individuals and institutions. The firm is among the largest mutual fund companies in the United States, the No. 1 provider of workplace onlineWe at health and welfare department of Fidelity Human Resource Services record keep and administer health and welfare benefits for our clients in U.S. The clients include the employees and employers of large, medium and small business establishments spread across The U.S.We record keep and administer Health (Medical, Dental, Vision and other ancillary health care benefits) and Welfare (life insurance, accident insurance and other benefits) for the employees and retirees of some of the leading U.S. business houses. We also provide resolutions to the employees' queries and requests regarding his health and welfare benefits.The task of record keeping and benefits administrations include the day to day updates and processing that are made on the data base systems that Fidelity Investments uses to maintain the employees' information.We also administer and account for the accounts receivables and accounts payables for the cost of benefits that are being administered for the employees of our clients. This involves accounting the costs for the employees' benefits through Financial Accounting and Billing System (FABS a Oracle Based Application). We handle the task of invoicing the employees' for their benefits and we keep track of the corresponding payments through Accounts Receivables (AR).