Technical Product Manager
Current1. Role and Scope1) Managed technical products and project implementation against Amazon CN Logistics (Linehaul/AMZL/3PL) to build up AFN (Amazon Fulfillment Network), support business development, improve customer experience, improve last mile delivery efficiency and reduce CPS (Cost per Shipment).2) Improved customer experience on placing order through Amazon website and delivery experience through Amazon system. Through data capture and analysis of customer behaviors and… Show more 1. Role and Scope1) Managed technical products and project implementation against Amazon CN Logistics (Linehaul/AMZL/3PL) to build up AFN (Amazon Fulfillment Network), support business development, improve customer experience, improve last mile delivery efficiency and reduce CPS (Cost per Shipment).2) Improved customer experience on placing order through Amazon website and delivery experience through Amazon system. Through data capture and analysis of customer behaviors and portraits, improved product functions and customer delivery experience.3) Collaborated with all stakeholders including Transportation, SCM, Retail, FC, CS, HR, Finance department to manage technical products and project implementation to meet S-team goal and deliver result.2. Responsibilities and Achievements1) Managed the strategy and took the ownership of solution architecture and functionality for Amazon Logistics application systems, with leading large scale project related with Amazon Logistics business, planning, scoping, executing, testing and delivering the project to drive Amazon business development.2) Gathered customer’s requirement and system defect, investigated based on data analysis, figure out operation business process and deep dived the requirement, clarify business justification and scope, find out the root cause to resolve the problem, finalized the requirement with operation team to generate BRD or PRD document.3) Communicated and worked with Global Tech team to plan technical project for CN in whole year, worked out the effective solution, defined project milestone, checkpoint and deliverables, tracked and traced each milestone and updated management team and stakeholders, escalated and performed unplanned issues within the project. Show less