Sian Cole Email & Phone Number

Responsible for managing a large customer base within the NHS Market. Handling customer queries quickly and efficiently via email, telephone and ensuring that SLAs are met. Attending regular off site customer meetings. Providing bespoke invoicing, management reporting and usage reports to these customers. Negotiating publisher discounts on the customers.

Abingdon

Member of a successful team engaged in business retention activities, with personal remit to use a variety of tools to achieve customer satisfaction. Experience and achievements include:Received excellent training in all aspects of customer service.Consistently exceeded departments targets of 5 calls per hour, achieving an average of 6.5. Also achieved.

Wantage

Multi-skilled role within a busy travel agency.Received comprehensive training and achieved the Modern Apprenticeship in Travel and Tourism.Extensive experience in dealing with members of the public, providing high standards of customer care.Maintained high levels of customer satisfaction in order to promote repeat business and recommendations.Handled all.