Sian Cole Email & Phone Number

Oxford, Gb

Responsible for managing a large customer base within the NHS Market. Handling customer queries quickly and efficiently via email, telephone and ensuring that SLAs are met. Attending regular off site customer meetings. Providing bespoke invoicing, management reporting and usage reports to these customers. Negotiating publisher discounts on the customers behalf. Understanding the demands of the customer, building good relationships with them as well as the publishers to maintain high customer satisfaction. Use of Excel, Word and Outlook on a daily basis.

Abingdon

Member of a successful team engaged in business retention activities, with personal remit to use a variety of tools to achieve customer satisfaction. Experience and achievements include:Received excellent training in all aspects of customer service.Consistently exceeded departments targets of 5 calls per hour, achieving an average of 6.5. Also achieved administrative and quality targets.Providing advice and information on the use of Vodafone products.Using computerised systems, keeping accurate records.Liaising with other departments within the organisation.

Wantage

Multi-skilled role within a busy travel agency.Received comprehensive training and achieved the Modern Apprenticeship in Travel and Tourism.Extensive experience in dealing with members of the public, providing high standards of customer care.Maintained high levels of customer satisfaction in order to promote repeat business and recommendations.Handled all Foreign Exchange transactions, reconciling totals and maintaining accurate records.