Siarra Carrion Email & Phone Number

Researched and identified solutions to overnight technical problems.Developed and implemented preventive maintenance procedures.Installed and configured more than 10 devices per store with operating systems, files andapplications every installation.Configured hardware, devices, and software to set up between 2-3 sites every shift.Installed, configured and maintained computer systems and network connections.Diagnosed and troubleshot hardware, software and network issues.Responded to customer inquiries and provided technical assistance over phone andin person.Patched software and installed new versions to eliminate security problems andprotect data.Helped streamline repair processes and update procedures for support actionconsistency.Configured and tested new PAR software and hardware.Tested new software and hardware prior to deployment

Orlando, Florida, United States

Dispatched field service technicians to correct issues requiring in-person technicalassistance.Shepherded customers through ongoing or multifaceted technical struggles toresearch long-term solutions.Assessed technical complexity of tickets to escalate to Tier 3 team.Developed proactive tools to assist customers and internal support organization.Mentored less experienced team members to improve customer responses and worktowards one-touch tickets.Wrote and modified SQL queries to collect data for analytics, critical statistics andgenerate reports.Performed technical troubleshooting and diagnosis, software installation andinformation gathering to keep infrastructure operational.Researched and identified solutions to technical problems.Monitored system performance to identify potential issues.Maintained servers and systems to keep networks fully operational during peakperiods.Diagnosed and troubleshot hardware, software and network issues.Installed and configured operating systems and applications.

Orlando, Florida, United States

Collaborated with user provisioning efforts, verifying credentialing policies, securityand maintenance to encourage safe sign-ins.Collaborated with internal departments to coordinate and manage end-usertechnical issues and functional support.Continuously checked Azure AD, LDAP data, use logins, and file permissions tomonitor data safety and end-user efficiency.Simplified application and resource provisioning.Administered networks by creating user accounts and managing permissions.Responded promptly to user requests for permission changes, new storage andexpansion questions.Supported global network users with connectivity, VPN, and access issues.Provisioned new software and hardware for use, following established securitypolicies.Managed 75+ onboarding and offboarding of employees.Created 100+ user accounts and assigned permissions daily.Assisted in development of system security protocols.

Orlando, Florida, United States

Managed high levels of call flow and responded to more than 50+ technical supporttickets and incoming emails daily.Used ticketing systems to manage and process support actions and requests.Mortgage Loan Processor /Help Desk TechnicianPNC Mortgage, Remote January 2018 - December 2020Insurance VerificationAdventHealth, Maitland, FL January 2015 - December 2020Provided technical support using knowledge of complex technology to solveproblems and support new projects.Diagnosed and researched technical faults, escalating support issues when necessary.

Remote

Worked with customers in person and via telephone to answer questions, processtransactions, and resolve issues.Collaborated with Loan Officers to provide timely, accurate service for clientsthroughout entire mortgage process.Set up and completed 45+ loan submission packages per month.Received on-going, comprehensive training on home loan products and mortgageprocess.Coordinated closing process with attorneys, title companies, and government clerks.Handled any conditions sent from underwriting departments.Prepared file for final clear-to-close by branch management.Communicated with originator and applicant concerning progress of loan file.Reviewed financial statements and contacted institutions and customers to clarifydetails.Maintained accurate records of loan processing activities and documents in CRMsystem.Analyzed borrower credit reports and income statements to verify accuracy.Calculated debt-to-income ratios to determine maximum loan amounts and avoidoverextending applicants.Reviewed and validated details of loan applications and closing documentation.

Maitland, Florida, United States

Conducted insurance verification and preauthorizations and managed patientcharts.Completed insurance verification and benefit authorization with appropriatedocumentation in billing system.Handled insurance verification tasks using Encompass and EPIC to validate patientinsurance information.Processed vital documentation, completed forms and obtained appropriateinsurance verification and authorization for services.

Orlando, Florida, United States

Received and reviewed 100+ incoming documents and materials.Maintained client lead database and consistently updated information to keep datacurrent.Collaborated with internal departments and external partners to finalize salestransactions.Mentored less-experienced coworkers in timeshare industry sales techniques andcustomer service practices

Bachelor'S Degree, Cybersecurity

Information Technology