Gathering data from various sources within supply chain, manufacturers and customers. Analyzing this data to identify trends to identity trends, patterns and anomalies. Monitoring Key performance indicators (KPIs) related to the supply chain, inventory levels, and order accuracy. Identifying areas for improvement.

Analyzed large datasets using SQL And SAS, Resulting in a improvement in data processing efficiency. • Created interactive dashboards in Tableau and Microsoft Power BI that increased executive access to realtime data insights. • Collaborated with marketing and sales to identify key performance metrics, Leading to a increase in campaign effectiveness. • Implemented machine learning models to predict customer behavior and call center efficiency, contributing to a rise in customer… Show more Analyzed large datasets using SQL And SAS, Resulting in a improvement in data processing efficiency. • Created interactive dashboards in Tableau and Microsoft Power BI that increased executive access to realtime data insights. • Collaborated with marketing and sales to identify key performance metrics, Leading to a increase in campaign effectiveness. • Implemented machine learning models to predict customer behavior and call center efficiency, contributing to a rise in customer retention rates. • Projects: Sales Data Analysis project • Led a project to analyze sales data using SAS, identifying key trends and insights that informed strategic decisions. • Built a predictive model to forecast sales, which achieved an accuracy rate of 87%. • Developed a Power BI dashboard that visualized sales performance, facilitating better decision making for the sales team. CRM Analysis project • Conducted a comprehensive analysis of customer relationship management (CRM) data to improve customer engagement strategies. • Utilized SQL and SAS to clean, merge, and analyze large datasets, identifying key customer segments and behavior patterns. • Developed predictive models to assess customer lifetime value (CLV), increasing the accuracy of marketing efforts • Created interactive dashboards in Microsoft power BI, enabling the marketing team to track and visualize customer interactions and campaign effectiveness in real-time. • Implemented A/B testing methodologies to evaluate and optimize CRM strategies, leading. • Collaborated with the customer service team to identify pain points and recommend data-driven solutions, enhancing overall customer satisfaction. Show less