Sid Church

Sid Church Email and Phone Number

Customer Success Incident Manager @ Dell Technologies @ Dell Technologies
round rock, texas, united states
Sid Church's Location
Norman, Oklahoma, United States, United States
Sid Church's Contact Details

Sid Church work email

Sid Church personal email

n/a
About Sid Church

ITIL Foundations V4VCP6-DCV VCP5-DCV VCP5-DT Customer Success Incident ManagementQuality Lead/Coach Enterprise ServerEnterprise Technical Support Senior Analyst

Sid Church's Current Company Details
Dell Technologies

Dell Technologies

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Customer Success Incident Manager @ Dell Technologies
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Sid Church Work Experience Details
  • Dell Technologies
    Customer Success Incident Manager
    Dell Technologies Feb 2022 - Present
    Oklahoma, United States
    • Focus on driving customer satisfaction holistically while reducing customer contacts and simplifying customer effort.• Engage appropriate/needed resources in a timeline manner, convey urgency in a constructive way, and strive to execute with a simple, fast, and accountable approach.• Provide communication and summaries to all internal & external stakeholders in a timely manner.• Control and reduce escalations, both executive and non-executive by engaging proactively on identified cases and owning as required
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  • Dell Technologies
    Quality Coach
    Dell Technologies Nov 2015 - Feb 2022
    Oklahoma City, Oklahoma Area
    • Provided Quality Lead/Coach support across multiple technical support teams• Collaborate with internal teams as appropriate to resolve customer issues • Provide feedback/coaching to agents on performance and identify areas of improvement• Follow up with customers via phone and email to ensure accurate resolution for their technical issues• Review repeat dispatches and low Customer Experience scores to determine cause and resolve issue through coaching and providing feedback to agents
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  • Dell Technologies
    Enterprise Technical Support Sr. Asscociate
    Dell Technologies Oct 2014 - Nov 2015
    Oklahoma City, Oklahoma
    • Follow up with customers via phone and email to ensure accurate resolution for their technical issues• Demonstrate case management skills for in-scope cases by resolving various issues quickly involving resources as needed• Communicate professionally with customers and internal teams• Escalate more complex customer technical issues to upper level support• Support cases of Triage agents who are out of the office• Respond to customer’s emailing into the Triage Email
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  • Adecco Staffing, Usa
    Technical Support
    Adecco Staffing, Usa Jan 2013 - Oct 2014
    Oklahoma City, Oklahoma
    • Assigned to Dell Call Center in the Call Director department• Answer incoming calls for Dell Inc. Enterprise and Client Support.
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  • Oklahoma City County Health Department
    Health Promotion Specialist
    Oklahoma City County Health Department Apr 2010 - Aug 2012
    • School programs outreach for Health Promotion and Wellness Initiatives
    View
  • Cherokee Nation
    Public Health Educator
    Cherokee Nation Apr 2005 - Apr 2010
    • Community outreach for Health Promotion and Wellness Initiatives
    View
  • Cherokee Nation
    Behavioral Health Therapist
    Cherokee Nation Jan 2004 - Apr 2005
    Stilwell, Ok
    • Licensed Professional Counselor• Individual and group therapy for patients at the Wilma P. Mankiller Health Center• On-Call for Crisis Intervention at the W.W. Hastings Indian Hospital, Tahlequah, OK.
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  • Roland Family Counseling Center
    Counselor
    Roland Family Counseling Center Aug 2003 - Jan 2004
    Roland, Oklahoma, United States
    • LPC under Supervision• Individual and group therapy

Sid Church Education Details

Frequently Asked Questions about Sid Church

What company does Sid Church work for?

Sid Church works for Dell Technologies

What is Sid Church's role at the current company?

Sid Church's current role is Customer Success Incident Manager @ Dell Technologies.

What is Sid Church's email address?

Sid Church's email address is si****@****ell.com

What schools did Sid Church attend?

Sid Church attended Oklahoma State University, Oklahoma State University.

Who are Sid Church's colleagues?

Sid Church's colleagues are Shobna Persaud, Yagic Lin, Dion Carrico, Rachid Amar, Sean Pollard, Jia Yi Liew, Hoi Kit Loai.

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