Sid Mestrappa Email & Phone Number

• Responsible for managing all IT operations and handling all aspects of Infrastructure and their services throughout the lifecycle. Providing operational support based on ITIL.
• Managing entire hardware lifecycle. Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
• Overseeing entity mobility for the eligible end users including activation and deactivation of sim connections and managing MDM.
• Leading technical teams to mentor, motivate and help them to maintain high performance. Managing complex IT escalations. Working with Global teams during the major incidents.
• Ordering supplies and managing inventory including Laptop, Headphones, IPhones and ipads, privacy filters and other IT accessories for all the users.
• Have been managing ODC Support (o*shore development centers) which is supporting for Swiss re business apps development and support. Taking care of Swiss Re Hyderabad satellite o*ice of having around 120 users.

Bengaluru India

• Handled & managed overall IT operations. Oversaw various Banking IT operation at Standard Charted Bank. Responsible for giving end user computing support.
• Accountable for IT infrastructure designing & implementation (server data backup, restore & archiving). Involved in incident resolution, problem management analysis, escalations to higher level management during the.
• Managed downloading / uploading of Banking report to mainframe server. Oversaw entire IT Inventory in the organization.
• Involvement in root cause analysis, problem investigations & providing service improvement solutions to clients.