Sid Mestrappa Email & Phone Number

• Responsible for managing all IT operations and handling all aspects of Infrastructure and their services throughout the lifecycle. Providing operational support based on ITIL.• Managing entire hardware lifecycle. Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.• Overseeing entity mobility for the eligible end users including activation and deactivation of sim connections and managing MDM.• Leading technical teams to mentor, motivate and help them to maintain high performance. Managing complex IT escalations. Working with Global teams during the major incidents. • Ordering supplies and managing inventory including Laptop, Headphones, IPhones and ipads, privacy filters and other IT accessories for all the users. • Have been managing ODC Support (o*shore development centers) which is supporting for Swiss re business apps development and support. Taking care of Swiss Re Hyderabad satellite o*ice of having around 120 users. • Built and coordinated for New o*ice setup projects. Completed 4 projects - Swiss Re Leela, Swiss re Safina, Swiss re vaswani & Swiss re torry pines and Swiss re fairwinds Projetcs.• Managing IMAC tasks of the company. Performing end user testing and checking the feed backs. Overseeing daily, monthly, yearly network release management.

Bengaluru India

• Handled & managed overall IT operations. Oversaw various Banking IT operation at Standard Charted Bank. Responsible for giving end user computing support.• Accountable for IT infrastructure designing & implementation (server data backup, restore & archiving). Involved in incident resolution, problem management analysis, escalations to higher level management during the incidents, reducing the reoccurring incidents, etc.• Managed downloading / uploading of Banking report to mainframe server. Oversaw entire IT Inventory in the organization.• Involvement in root cause analysis, problem investigations & providing service improvement solutions to clients.