Sid Stephens Email & Phone Number

Conroe, Texas, United States

Texas Dept. Of Criminal Justice Huntsville, Tx.

July 2007 – Present Systems Support Specialist III – Manufacturing and Logistics Division* Complete computer hardware and software supportWindows 2000, XP, Vista and Windows 7, Server 2003, Macintosh, LinuxSoftware - Microsoft Office Professional, Adobe Illustrator, Photoshop, AutoCAD 2012Hardware - Dell Optiplex Desktops, Macintosh G5* Extensive WAN experience - DSL equipment, subnets, remote control, with VPN experience as well.* Create, update and deploy complete hard drive images for system rollouts - Created the standard image used to deploy to 3 different computer models. Also maintain and update the images on a monthly basis. Hardware and software cloning experience.* Manage Active Directory accounts for locally controlled Domain - New accounts, security, groups, server management, etc.* Resolved several network issues resulting in greater speed and efficiency* Travel to various sites throughout Texas to service systems - Travel and overnights are routine. I am familiar with all of our remote locations and regularly travel the state to service them.* Set up and repair LaserJet and Inkjet printers - Due to budget constraints, the service contract for printer repair was eliminated in 2011. My group took on the extra task of printer repair. I now have extensive printer troubleshooting and repair experience.* Preferred technician to resolve issues with “production” equipment - (computers attached to printers, presses, textile machinery, etc.) because they are unusual computers with out-of-the-ordinary interfaces and software. I have saved our division thousands of dollars by fixing equipment no longer supported by warranty and getting it done quickly (which greatly reduces lost production time).* Support the Macintosh G5s at our print shops - No one else in our group is able to support OSX or the software used for the graphics computers. I’m frequently called on to resolve issues with the specialized machines.

The Woodlands, Tx

Provided software technical support for Lexicon Informatics group – custom written software for genetic analysisCreated and updated online help documentation for in-house developed softwareProvided individualized training to software usersCoordinated project development by gathering user requirements and moving them through our development lifecycle.Adapted the existing issue tracking software at Lexicon Genetics to more efficiently handle and trace information from users and software developers. Software: RoboHelp, JIRA Issue Tracking (customized), Microsoft Office

Spring, Tx

* Repaired name brand and clone PCs and Macintoshes* Built computers to customer specifications* Compaq Authorized repair facility* On-site repair and support* Became lead tech within the year and managed new technicians