I am a firm believer that "A satisfied customer is the best business strategy of all." With over eight years of experience in the hospitality industry, I have dedicated my career to ensuring that customers receive unparalleled service and memorable experiences. My journey with esteemed brands like Marriott, Taj, The Oberoi, and The Leela has been marked by a relentless focus on guest satisfaction.As a hospitality professional, I have been deeply involved in the entire spectrum of guest experience management—thinking, planning, executing, and continuously improving. Leading teams ranging from 8 to 40 individuals, I advocate for 'heart count over head count,' fostering a culture where empathy and passion drive excellence.Our collective efforts have earned us numerous accolades:- Wasabi (The Taj Mahal Palace, Mumbai) San Pellegrino Asia's Top 50 (2016, 2017, 2018)-Paasha (JW Marriott, Pune) Best Rooftop Bar in the Country (2019) Marriott Top 52 Bars and Restaurants Asia-Alto Vino (JW Marriott, Pune)**: Best Italian Restaurant in Pune by Food Food (2020)- Megu (The Leela Palace, New Delhi) San Pellegrino Asia's Top 50 (2021)Moreover, I have served as a certified trainer across all these prestigious organizations, empowering my teams with the skills and knowledge to excel in their roles.My ability to empathize with guests allows me to curate unique experiences, address complaints with a deeper understanding, and build relationships that last a lifetime. I am passionate about transforming guest interactions into enduring memories, and I strive to inspire my teams to achieve the same.
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Growth And Expansion ConsultantLiviteBoston, Ma, Us
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FreelanceFreelancer Jul 2021 - PresentNew Delhi, Delhi, India-Consulted on four greenfield restaurant projects, successfully implementing process optimization strategies in three, leading to two of these restaurants expanding to second locations through consistent stakeholder engagement.-Provided strategic consulting to Haute 24, an Indian e-commerce startup to enhance customer engagement, optimize touch points and drive sustainable growth, by implementing data-driven strategies, tracking key performance indicators like average card order sales demographic, sales mix and web traffic, developed tailored roadmaps to achieve defined milestones.-Achieved profitability for the very first time through pilferage control and enhanced margins where expanding to southern India helped we also expanded global sourcing throughout the US and UK by partnering with high end luxury brands.-Successfully implemented market and brand segmentation to analyze customer preferences, resulting in the introduction of 34 new brands across mid, premium, and ultra-luxury segments driving the revenue up by USD 89,000 monthly.https://haute24.com
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Restaurant ManagerThe Oberoi, New Delhi Oct 2023 - Jul 2024New Delhi, Delhi, IndiaRestaurant name - 360 (Thai, Indonasian, Italian, European & Indian cuisine)Team size - 45 heartsAverage age- 23 YearsAn award winning team of young individuals. Catered to 12,000 guests in a month. Highest grossing restaurant at a five star restaurant in Delhi.-Successfully led and managed a 40 member team operating in a 24-hour environment, the team exceeded historical revenue targets by generating $4.5 million for a five-star restaurant while maintaining a 93% personal development rate.-Achieved an all-time high guest satisfaction score of 98% annually, based on feedback from over 157,000 guests owing to strategic talent development initiatives like personalized coaching, peer feedback and leadership development programs. -Cultivated and maintained strong relationships with high-profile individuals, including tracking their preferences and contact information building a guide book for new team members for a smooth transi -
Restaurant ManagerThe Leela Palaces, Hotels And Resorts Dec 2021 - Oct 2023Delhi, IndiaRestaurant name- MEGU (Japanese cuisine)Team size - 20 heartsAverage age- 26 YearsOne of Asia's Top 50 restaurant (Michelin guide worthy). Spearheaded guest experiences. The restaurant won 12 awards in a year with 3 being International mentions. -
Assistant Restaurant ManagerJw Marriott Jun 2019 - Dec 2021Pune, Maharashtra, IndiaRestaurant name - Paasha (Indian cuisine), Alto Vino (Italian cuisine) & BAR 101 (Malt experience room)Team size - 35 hearts, 12 hearts respectivelyAverage age- 21 YearsA raw team with intensive training requirement. The team was instrumental to resurrect JW Marriott, Pune. Post pandemic. The team won maximum awards around guest satisfaction during the period.Achieved revenue of 17.4 crore 20% growth over previous year.APC growth of 30% over previous year.Team-Overseeing a team of 35 individuals along with training them and paving a future career building path for them.Maintaining a flow of communication in order to cascade every relevant communication with the team.-Maintain an environment conducive of learning through constant guiding and live demonstrations. Bi- weekly team engagement sessions specially dedicated to team concern and delegating short temr goal individually.-Maintain a proper channel of communication with the guests ensuring trust and repeat business. (Reservations, real-time feedback and memorable moments each time they visit)Implement contemporary ideas to be in lines with the ongoing trends of the industry and also provide value.Awards-Times food awards (2019&2020): Best rooftop restaurantAsias top 52 (2020): Best restaurant and bar APEC top 75 (2020): Best restaurant & bar Whats hot (2019 & 2020): Best nightlife. -
Restaurant ExecutiveTaj Hotels Aug 2017 - May 2019Mumbai, Maharashtra, IndiaSpearheaded operations at Wasabi by Morimoto and harbour bar responsible for:-Revenue -strategy -menu planning-capacity maximisation -guest satisfaction -
Hotel Operations TraineeTaj Hotels Jul 2016 - Jul 2017Taj Mahal Palace Mumbaiunderwent a management trainee program and holding position of a shadow supervisor. Gained through knowledge of:- restaurant operations-Basics of budget -situation handling-rostering -process flow
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Corporate ExposureTaj Hotels Dec 2014 - Apr 2015Mumbai Area, IndiaI was fortunate enough to expose myself to the facets of the hospitality industry through the legend, The Taj Mahal Palace,Mumbai
Siddharth Mittal Skills
Siddharth Mittal Education Details
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Management Science -
Institute Of Hotel Management And Catering TechnologyDistinction (Rank:1 )
Frequently Asked Questions about Siddharth Mittal
What company does Siddharth Mittal work for?
Siddharth Mittal works for Livite
What is Siddharth Mittal's role at the current company?
Siddharth Mittal's current role is Growth and expansion consultant.
What schools did Siddharth Mittal attend?
Siddharth Mittal attended Questrom School Of Business, Boston University, Indira Gandhi National Open University, Institute Of Hotel Management And Catering Technology.
What are some of Siddharth Mittal's interests?
Siddharth Mittal has interest in Science And Technology, Education, Environment, Health.
What skills is Siddharth Mittal known for?
Siddharth Mittal has skills like Hospitality, Customer Service, Microsoft Office, Powerpoint, Microsoft Word, Microsoft Excel, Teamwork, Event Planning, Wine Tasting, Interpersonal Skills, Supervisory Skills, Management.
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Siddharth Mittal
Greater Richmond Region2gmail.com, capgemini.com -
Siddharth Mittal
Msc In Ai @ Khoury College, Northeastern University | Machine Learning | Deep Reinforcement LearningBoston, Ma -
Siddharth Mittal
San Francisco Bay Area1yahoo-inc.com -
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