Sid Atkin Email & Phone Number

Brighton, Mi, Us

Ann Arbor, Mi

Ann Arbor, Mi

Ann Arbor, Mi

Responsible for providing technical support and consultation for the Campus Inn Hotel, Bell Tower Hotel, Ann Arbor Regent Hotel and Suites, Campus Inn Madison, Dahlmann Properties, and Dahlmann Apartments LTD. Ensure efficient networking systems for all Dahlmann Properties while maintaining the security and accountability of the systems.

Greater Detroit Area

-Oversaw 25 employees from the Front Desk, Bell staff, Reservations and Gift Shop.-Hired, trained & scheduled for these departments.-Approved and monitored Payroll for the Front Office.-Participated in weekly Department Head meeting. Ran meeting in General Manager’s absence. -Have trained and counseled many employees from entry level positions through progression to supervisor and management positions.-Responsible for the online presence for the Campus Inn. This includes: campusinn.com updates, Email Blasts, & Social Media (Tripadvisor, Yelp, Facebook, Twitter, Pinterest, and LinkedIn).-Work with Travelclick to maximize online reservations. Oversaw upgrade of hotel booking page.-Oversaw the Reservations Plan for busy reservations days: UM Graduation (2 ½ years in advance. Sell out it 45 minutes). Football Weekends (Online Request Page, Lottery, Email communications with Guests, Open Dates to public).-First ever participant in the General Manager section of the Entry Level Management Program.-Conceived and implemented new Packages: Summer Festival, Romance, Campus Day, and Pure Michigan.-Represented the 3 Dahlmann Hotels in meetings with the University of Michigan regarding upcoming rates and selling practices.-Implemented Cross Training Program within the Department.-Wrote and presented all Front Office Staff with Yearly Reviews.-Created extensive Front Desk, Bell staff and Gift Shop Manuals. Over 100 different procedures.-Emergency Room Inspector-Acted as Manager on Duty at all times.-Oversaw all Departments during Special Events (Graduation, Art Fair, Move-in, and Football).-Represented hotel at local CVB Meetings.-Assisted Sales Department with local Sales Blitz-Brought in local clients and became contact person from the hotel.-Implemented Paperless Check-in and Paperless Night Audit.-Oversaw installation of new PMS system from Megasys to Visual One.

-Raised the GSTS (Guest Satisfaction Tracking System) scores by 10 Points from failure to passing through motivating the team members and teaching them proper customer service skills.-Implemented a new program and standards for enrolling guest into the Priority Club Rewards Program to enhance hotel and brand loyalty. Enrollments improved from less than 10 to over 100 per month.-Interviewed and trained front desk team members for both the Crowne Plaza and Holiday Inn Express.-Oversaw all front desk operations including check-in, checkout and complaints.-Created weekly work schedule for front desk of Crowne Plaza and Holiday Inn Express.-Supervised evening maintenance and housekeeping staffs.-Participate in Manger on Duty Program.-Arrange and conduct monthly front desk meeting to inform staff of any changes in procedure and motivate my team for the month to come.

-Trained Front Desk, Reservation, Dockporter, and Bell Staffs.-Oversaw all front desk operations including guest check-in, checkout and complaints.-Trained, oversaw and covered nights off for the Night Audit Position.-Created the weekly work schedule for Bell Staff.-Responsible for weekly forecasting reports.-Supervised evening maintenance staff and help when needed.-Pre-Assign rooms for incoming guests.-Greeted and gave informational talks to group tours.-Created instructional sheet for weekly forecasting reports and front desk procedure.-Arranged group tour meal tickets and room key envelops.-Assisted in writing and creating menus for various company restaurants.-Participated and arranged staff meetings and evaluations.-Cash out and balance the cash drawer.-Participated in the transition from a manual to computerized hotel operating system.

St. George, Utah

-Reserve Golf Packages and arrange golf tee times with the courses.-Take room reservations.-Conduct all front desk operations including, check-in, checkout and complaints.-Arrange and refill the morning continental breakfast.-Impute employee hours for payroll.-Perform the daily audit.-Cash out and balance the cash drawer.-Assisted in the housekeeping department on understaffed days.-Clean and chemically balance the outdoor pool and jacuzzi.