Sid Devries Email & Phone Number

New York, Ny, Us

- Manage the daily operations of the international digital marketing teams responsible for http://www.infor.com, regional translated sites, and micro-sites.- Development Manager responsibilities include initiating and creating development specifications for web developers and overseeing all projects regarding new page templates, navigation, and site functionality.- Oversee the training and support of all global web content editors on the Web Content Management Systems - (CMS) Morello / SDL Alterian CME / ACM.- Initiate and drive improvements in the web content operations for building and maintaining web content via new CMS features and functions. Manage projects and processes for content development, content collection procedures, and updating and creating new website pages.

New York, Ny, Us

-Recruited, hired, trained, and directly managed employees within the education and courseware development teams. -Responsible for the courseware development projects for primary SSA Global products which included CRM (Epiphany), ERP LN (Baan), ERP LX (BPCS), WMS (EXE), TMS (Baan CAPS & Arzoon), and FM/HCM (Masterpiece and Infinium).-Managed the administration of classes, schedules, curriculum, and education website for customer registrations. -Defined and execute the strategies for successful customer focused courseware development projects and class delivery. -Recommended, obtained and allocated resources from various organizations within the company for product education material development projects when required.-Managed the entire courseware development process from request through product distribution for instructor lead courseware, e-Learning, and virtual training solutions.

·Directed the software implementation process and call center. Managed the technical and functional support of SchoolSpace, a web-based school management software. ·Designed, developed, and trained employees on CRM and software modification tracking tools.·Prioritized software development projects to ensure customer satisfaction. Worked closely with customers and developers in the requirements gathering, design, programming, testing, and timely delivery of new products and enhancements.·Organized software release cycles, including quality assurance methodologies, regression testing, version control, net-change documents, and remote customer installations.·Converted customer legacy data into the schoolspace SQL database. Developed the process and performed the conversions, translating and mapping ASCII, delimited Text, Excel, FoxPro, and FileMaker Pro data into the SQL relational database. Extensively used MS SQL 2000, SQL query, Crystal Reports and MS Access.

Chicago, Il, Us

·Improved the process of producing customer websites for www.cars.com, www.apartments.com, and www.newhomenetwork.com. Increased production rates, shortened lead-times, enhanced data and image quality, while decreasing required resources. ·Lead successful improvement projects of production systems within the Order Management, Production, Photography, and QA departments. Main contact for trouble-shooting and documenting software related issues.·Directly managed 20 employees. Fostered accountable, efficient, self-directed, customer focused work teams and cross-trained employees on a wider range of responsibilities to leverage the workforce.·Lead project member in establishing a new order-to-cash process and implementing PeopleSoft software. Effectively utilized project management methodologies including change management, scope definition, crisis management, ROI, and reporting. ·Developed reports via SQL and MS Access to communicate production status of orders and forecasted completions.

- Directly responsible for the recruitment, training, and management of 30 employees and 3 supervisors within the internet content, editorial, customer service, and telemarketing departments.- Held a project manager role in designing and directing the development of several software tools and programs which provided efficient and controlled processing of website data. These systems included a complete inbound – outbound call center / campaign management application, data editorial tools, website content production, and QA processes.- Developed user requirements, use cases, test plans, and oversaw complete software implementation cycles and their organizational impacts. Became the company expert on the database structures and reporting tools.- Managed the outsourced overseas data collection process and was the main contact for all issues. This included the documentation, training, design, development, and implementation of software tools for data collection.

New York, Ny, Us

-Promoted from Senior Consultant to Call Center Manager of 25 industry experts in technical and functional application support of eBPCS, SSA’s eCommerce and ERP Business Planning & Control Systems.-Provided and encouraged workflow/process improvements, maintenance and enhancements to CRM tools, developmental education, quality assurance, and effective and timely client response and resolution initiatives. -Interfaced with worldwide R&D, Client Services, and Sales organizations on product development and customer communication.-Responsible for resolving escalated critical client issues regarding software implementations and utilization.

Masters, Business Administration, Management And Operations

Ba, Psychology / Computer Science