Accomplished professional with exceptional interpersonal and communication skills and extensive background in the following broad-based competencies:- Personnel Management: Developing productive work teams by utilizing and fostering the individual strengths of their members. Successfully and directly recruited and managed teams of up to 20 professionals.- Systems Design: Proficient at database, technical specifications, QA testing, and user interface design, which have included CRM, ERP, Website, administrative tools, and Telemarketing systems.- Customer Satisfaction and Relationship Building: Demonstrated ability to work directly with customers and mentor employees to ensure positive and continued relationships. - Process Improvement: Designing, developing, implementing, and managing key company processes, which have included customer service, manufacturing, quality assurance, web content, and various administrative functions.- Problem Solving: Crisis intervention, root cause identification, and implementation of reliable long-term solutions.
Listed skills include Program Management, Process Improvement, Project Management, Business Analysis, and 15 others.