• Technical support for the Top Management, (CEO, COO, MD, Chairman, VPs).• Manage Active Directory; create User account and manage User permissions.• Establish, configure, and manage network connections (Wired & Wireless).• Maintain systems as per company and industry-compliant policies and standards.• Installation and Configuration of various day-to-day use software. • Troubleshoot and resolve incidents (Hardware and Software) related to Desktop/Laptop and associated peripherals.• Client Support by E-Mails, Chat, Phone and Desktop Remote.• E-mail configuration Support for Android & iOS users

• Monitor the system daily and respond immediately to security or usability concerns • Work closely with end-users to make sure their laptops/desktops are compliant with company policies (fleet of 15k devices)• Dedicated support engineer for multiple projects (5)• Provisioning of VMs on Azure cloud alongwith their respective Vnets and Subnets• User and Group creation in Azure cloud• Backup configuration and monitoring configuration for VMs in Azure cloud• Work closely with SCCM to manage the desktop and laptop fleet for tasks such as latest windows patch & McAfee agent, DLP, End point security & Drive encryption• Knowledge in working with McAfee.• Provide 2nd level support including troubleshooting, administering, configuring and service restoration for Windows 2003, 2008, 2012 and 2016 operating systems.• Installation, configuration and management of the network services

Part of the member group with the focus on the Acquisition part on the AARRM module.• Handling campaigns across Social Media Platforms.• Reaching out to industry professionals for collaboration • Product Pitch and Onboarding for students

• Designed and implemented direct email campaigns. Also, improved user experience with triggered emails based on the user life cycle.• Checked for email deliverability, monitoring servers, helped clients in setting up their SPF and CNAME/DKIM records.• IP address de-listing of the sending servers and accordingly managing the IP reputation. • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using Zendesk and Confluence.• Promoted to team lead of email campaign services for displaying outstanding enthusiasm and remaining calm in extremely trying situations and hence, awarded with the title - "Calmer of Storms".

• Carried out email & event campaign setups identifying the target audience and growing email lists accordingly and Ensured brevity and accuracy of marketing messages.• Provided support to clients via telephone/email/chat to understand their problems, run through testing scripts, and ask probing questions to locate root causes.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Increased customer satisfaction ratings to 90%.

Created "Workflow Management System" using Advanced Java.• It was created for the team of managers to help them with their daily tasks and workflow around their respective teams.• Used Advanced Java programming• Was part of the final semester in B.Tech as the Major Project.