Siddhant Mishra Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Logging trouble tickets through phone, chat and emails.• Assigning the ticket to the proper teams after determining the teams required for investigation.• Adherence to customer communication etiquette• Determining the business and revenue impact and priority to reduce the impact window.• Document all issues and generate reports detailing common problems and error trends.• Upon resolution updating the incident logs and time line for all the necessary steps taken. • Informing external clients/internal teams that the issue is resolved and raising the root cause analysis to give a brief description of the resolution to avoid such issues in future.• Keeping the track of the queued tickets and following up regularly with the clients and internal support teams. • Sending the Daily reports to the higher managements which contains the summary and counts of incidents reported last working day. • Review CSAT feedback and ensure timely implementation of corrective action. • Responsible for handling incident related to Software / applications/ Network.