Established analytics goals and used some features to extract customer information and also reviewed social media to determine, identify, and translate customer behavior; performed in-depth research and analysis on all available informationPrepared and created analytic reports on customer insights such as user geographic location, age groups, and gender using Microsoft Excel (advanced), Word, and PowerPointPresented findings to senior leadership to help inform critical decisions about products and increase brand recognition and customer baseWorked on building and customizing Power BI dashboardsCreated proofs of concept for innovative new solutionsAuthored code fixes and enhancements for inclusion in future code releases and patchesIncreased customer satisfaction by resolving complex issues and providing exceptional service at all timesPrioritized tasks to meet tight deadlines, pitching in to assist others with project dutiesCorrected, modified and upgraded software to improve performanceEstimated work hours and tracked progress using Scrum methodology.Designed and developed analytical data structures.Conducted data modeling, performance and integration testing.Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.