•7x Salesforce Certified Application Specialist with 6.7 years of IT experience.•Experience of leading teams.•Acquainted and well versed with CRM processes like Sales, Customer Services and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.•Hand on experience in Application Maintenance and Support Process.•Experience in Servicemax FSA and Go App. Hands on experience in creating Wizard, Template, Checklist in Servicemax.•Experience with full lifecycle implementation of the business solution, including requirement gathering, prototype designing, development, Data Dictionary, report development, testing, UAT deployment, production and ongoing product support.•Experience in designing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, Dashboards, Email-to-Case and various other components as per the client and application requirements.•Good functional knowledge on Salesforce CRM Customizations and Salesforce CRM security model, Roles, Profiles, Users, workflows, Process Builder, Flows, Object relations, outbound messages, Email templates, Page layouts, Record types, Validation rules, Formula fields, Rollup summary fields, Approval Process, Tabs, Reports, Dashboards and so on.•Implemented security and sharing rules for object, field and record levels for various profiles & users in Salesforce.•Experience in workflows and validation rules•Experience in Servicemax FSA and Go App. Hands on experience in creating Wizard, Template, Checklist in Servicemax.•Analyzing Servicemax issue and providing support to user on their day to day basis issues in the platform.•Experience in Knowledge Article Implementation and Migration from one Org to another •End to End Omni Channel and Entitlement Process Implementation.•Done Data Migration using data loader, dataloader.io, workbench.•Hands on experience in ServiceNow tool and Remedy which we used in our day to day activity to manage Incidents and Service requests as part of L3 support activity.•Good knowledge on incident management, Problem Management and Change Management.•Strong team player and ability to work with a team spread across geography and time zones.