- Successfully implemented Fresh Desk ticketing tool for the support team.- Successfully implemented Odoo Project module for management of new implementation cases.- Successfully implemented voice.kaleyra. for inbound /outbound calls for the support team.- Manage a Complete support team of 5-6 members.- Strong API testing knowledge through postman.- Worked on Jira / Asana platform for making interaction with the development team, along with for managing the task and upcoming development records.- Successfully manage client Enquiries & their Closure & worked on revenue targets.- Carried out the marketing of the Company's offerings to clients.- Communicated effectively and developed tie-ups with new vendors for future business- Developed a Renewal collection strategy to achieve organizational revenues.- Established, developed, and maintained positive business and customer relationships- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs- Maintained professional and knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Following Task are included in Internship period • Interaction with existing clients.• Training to existing customer on GST.• Issues Resolving.• Issue escalations.• Counseling to clients for GST.• Worked on Ticketing Tool.