Siddharth Singhal Email & Phone Number

India

Efficiently coordinated projects, ensuring timely delivery through collaboration. Proficient in producing comprehensive reports, analyzing data, managing changes, and communicating effectively with stakeholders. Dedicated to documenting SOPs for standardized project execution.

Gurgaon, Haryana, India

Effectively led and managed a team of 70+ employees, improving efficiency in Tier 4 process. Proficient in client relationship management, talent development, and enhancing operational efficiency. Provided strategic guidance to align team objectives with organizational goals, ensuring optimal performance and forecasting critical volumes for successful.

Noida/Gurgaon

Led a team of 30 specialists, ensuring SLA adherence and proactive client engagement for enhanced satisfaction. Fostered team cohesion, optimized work processes, and provided targeted support for efficient operations and continuous improvement.

Gurgaon, India

Managed a team of 25, leading a Green Belt Project to standardize workflows, resulting in a 73% efficiency increase across 10 major work types for 70 clients. Provided in-house training, crucial inputs for performance enhancement, and acted as a mentor for staff development and growth.

Noida Area, India

Managed a team of 15 in email and voice process, ensuring daily volume monitoring and adherence to production targets and quality standards. Oversaw team scheduling, leave planning, and collaborated with corporate clients, while also preparing regular reports for performance tracking.

Gurgaon, India

Managed a Process Champion and a team of 15, overseeing daily operations, performance evaluation, and incentive planning. Conducted regular interactions with the onshore team, addressed escalated issues, and supervised offshore process transitions. Ensured SLA and TAT compliance, while optimizing resource utilization for achieving production targets and.