Siddharth Sood Email & Phone Number

Dubai, Ae

Dubai, Dubai, United Arab Emirates

- Setting up of Procurement Organization for 15 countries within Deloitte Middle East.- Developing and implementation of standard procurement polices across Deloitte Middle East Offices.- Implementation of ServiceNow for Vendor Intake & Sourcing.- Provide functional expertise in the assessment and implementation of e-sourcing and procurement-to-pay tools.- Create sourcing strategies for multiple categories, defining spend profiles, demand, and quality requirements.- Complete assessment of procurement functions to identify cost savings and process improvement opportunities.- Conduct industry and market analysis to inform sourcing strategies and decisions.- Identify, Evaluate, Manage, and Improve relationships with Suppliers / Vendors.- Standardizing & Centralization of Accommodation & Event booking across Deloitte Middle East region.- Assess and mitigate risks related to the procurement process, such as regulatory compliance, and supplier performance issues.- Find strategic sourcing opportunities to optimize procurement spend. Consolidation of suppliers, standardizing products, or services, and using economies of scale.- Develop and implement strategies to optimize sourcing processes and drive efficiency.- Promote supplier diversity initiatives to ensure a diverse and inclusive supplier base.- Collaborate with internal stakeholders: Finance, Operations, & business units, to understand their procurement needs and develop solutions to meet those needs.- Integrate environmental and social responsibility considerations into the procurement process, such as sustainability initiatives and responsible sourcing practices

Hyderabad, Telangana, India

- Develop metrics and SLA dashboards, spend analytics, solutions for respective Line of Businesses- Lead RFI/RFP activities in partnership with Procurement- Lead channel vendor strategy by collaborating with Centre of Excellence (CoE’s) and business advisors- Provide inputs on Vendor Performance to Business & Talent COE’s- Design & execute risk controls to be compliant with Deloitte Policies- Drive operations projects which include Stakeholder Management & collaboration with Strategic Procurement Services (SPS), Accounts Payable (AP), Talent CoEs, Legal (OGC), US stakeholders and leadership - Ensure that process follows the agreed SLA’s & regulatory audit requirements- Adherence to organization compliance norms of payments and experience - Drive operational efficiency across the managed group and ensure service delivery is maintained as per the quality requirements- Build efficiencies across the group and coordinate with the Technology group for process/product enhancement- Additional projects for continuous improvement & cross skilling across groups- Consultative analysis based on the Employee data and suggested improvements to the stakeholders across HRSS group- Respond to functional inquiries and serve as point of escalation for the business stakeholders- Partner with Digital Enablement & HR Strategy team for design/implementation of recent technologies

Hyderabad, Telangana, India

- Spearheading service delivery for 12 clients across multiple locations and managing new customer on-boarding and big data analytic to increase profitability alongside managing daily operations - Monitoring the seamless deployment of releases on UAT & Production environment- Analyzing, establishing and maintaining an organizational structure and staffing to accomplish the organizational goals and objectives- Planning and attending roadmap meetings for new functionalities on the product and agree on a tentative release date.- Collaborating with Development and Testing Team to address bug's on UAT and production environment observed during QA activities- Assuring transition of business processes to the delivery center and on-boarding new customers in the capacity of Project Manager for the site- Coordinating with clients to set them up on the platform and be a part of client trials during burn in period

Hyderabad, Telangana, India

- Led Service Delivery, Associate Engagement, Business Unit Engagement and Talent Management of the managed group- Consulted with multiple functions in ADP India to enable the necessary resources for the team’s ongoing success- Interfaced with Internal and External Stakeholders for seamless Service Delivery to clients/participants- Ensured quality assurance and compliance functions as organization initiatives- Focused on Innovation & Continuous Improvement of business functions / processes to create efficiencies, enhance client experience and develop client loyalty (NPS)- Performed yearly reviews for bonus, shared the data with team and mapped the Performance Development Plans by discussing the career progression for every associate in the managed group

Hyderabad, Telangana, India

- Managing a group of 20-25 team members- Responsible for the successful achievement of the goals for Productivity and Effectiveness as defined in the Operational and Financial plans- Provide coaching, guidance, and direction to maximize team effectiveness and productivity- Checking on the quality of service provided to the customers by the agents and thereby reporting directly to the Process Lead in US- Training the new hires, the basics of escalation and various aspects involved in escalation process there by responsible for their performance and achieving the weekly metrics- Preparing various skill and personality enhancement action plans to increase the skill set of Team members

Hyderabad, Telangana, India

- Responsible for taking calls and marketing our client’s products and services in the U.S- Maintaining highest degree of quality standards in all presentations done over the phone- Responsible for reaching daily, weekly, and monthly targets- Managing escalations and supervisory calls

Executive General Management Program, Business Administration And Management, General

Bachelors In Business Management, Business Administration, Management And Operations, A