Siddharth Sood Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurgaon, India

Delhi

Manager - Forex and Trade Finance

Entrusted with Document management and Scrutinizing for Trade documents including Import, Exports, Inland, Remittances, Bill payments.Team Leader.Handled a profile of Customer Service Manager wherein client interaction and service is a top prioirity.Basic knowledge of UCP 600, SWIFT messages, URC 522, RBI guidelines.Fostering good working relations with clients, resolving issues of corporate customers pertaining to Trade and extending prompt services that enhance overall growth in business through referral and repetitive business leads.Had been a Member of Key Client Management Group aimed at value added services to key clients and enhancing business prospects through spread of goodwill.Managed the entire spectrum of General Banking Operations entailing Desks management, Demand Draft, Pay Order, Fund Transfer, RTGS, Cash Verifications Management.Doing internal Checks and Audits. Ensuring for compliance for operational risks.

Responsibilities:Surpassed daily productivity & quality parameters for the largest bank in US. Integrated process improvement techniques with enhanced quality and capitalized on available resources to achieve optimum results. Updated production and quality reports, weekly & monthly dashboards for management perusal and route successful operationsCreated macros for process improvement during automation that facilitated enhanced efficiency of operationsWorked in Charge Back Process and managed the entire gamut of Team Quality & Production along with the training of new batches.Successfully resolved the disputes of the Credit Card Customers, won back their confidence in the bank services and provided them with value added servicesResponsible for Issuing Credits, Disapproving and resolution of pending cases.

Responsibilities:Provided technical support to the existing Rumba Mainframe software system utilizing pre-defined set of commands & language ingrained in the system to monitor its state and resolve defects encountered in the software system.Dealt with amounts of high dollar value and surpassed the financial & procedural accuracy for the client.Created Procedures and Macros for Automating the Process and enhancing its overall efficiency.Tapped and implemented methods with nascent technologies to achieve excellent levels of quality in Financial Coding and Procedures.Handled escalated calls, process updated related calls and successfully resolved them on priority. Efficiently maintained Production and Quality data of the entire team for management perusal to implement growth-centric strategies for enhanced productivity and operations.TRAININGS COMPLETEDDetecting fake notes of various denominations.Detecting fraud and handling issues.Customer satisfaction & communication skills. Echs (electronic claim handling system).Reworks.Following Hippa guidelines and US laws.Handling fraud claims and providers.Six Sigma basics.2 days sessions of enhancing communication skillsBusiness etiquettes.