Accomplished High-Performance Management Executive with 22+ years’ experience in Transitions, Transition Solutions , Architecting , Program Management, Operations, Transitions, Client, Project / Process / People Management, Service Delivery, Account Management and Customer Relationship Management.Skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA.-Expertise in operations function entailing; -Transitioning new processes and stabilizing the same for smooth operations.-Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operation; spearheading process improvement initiatives.-Analyzing, sizing, and optimizing capacity to satisfy demand in a timely manner and at a reasonable cost.-Expertise in managing & leading operations for a diverse set of customers.-Proficiency in developing a detailed project plan & scoreboard to monitor progress & flag issues, train the new team & develop detailed procedures, flowcharts as well as develop a measurement framework to smoothen the process.Areas of Expertise:- Program Management - Transition and Transformation- Project Management - BPO & ITES Transitions- IT Infrastructure Operations- Service Delivery-Client Management-Operations-People Management-P&L Management-Business Analytics