· Managing largest strategic accounts for wireless categoryManaging the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and… Show more · Managing largest strategic accounts for wireless categoryManaging the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.· Work with sellers to improve operational aspects of their business in providing a great consumer experience.· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.· Providing thought leadership around planning, roadmaps and execution Show less

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies• Assigned to Enterprise Accounts and I act as a single point of contact for sellers on Amazon• Field all cases from Enterprise customers during business hours• Open tickets with other software companies… Show more Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies• Assigned to Enterprise Accounts and I act as a single point of contact for sellers on Amazon• Field all cases from Enterprise customers during business hours• Open tickets with other software companies, back channel, if needed• Complete analysis and present periodic reviews of operational performance to customer• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning• Make recommendations on how new offerings fit in the company architecture• Participate in customer requested meetings (onsite or via e-mail)• Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible• System troubleshooting for HMTL and XML related data• Strong customer focus• 100% peculiar Show less