Customer Experience Management, Digital Transformation, Contact Center Technology professional with over 20 years of experience. Specialized as a Solution Architect, and have handled Pre-Sales globally, Sales, Product Management and Business Consulting. Started career as a developer and have designed, developed and deployed contact center solutions managing multiple product development teams. Very strong in customer-facing roles, specialized sales, demos & presentations, creating collaterals and designing solutions. Experience in product sales, partner selling and managing vendor relationships. Built a practice and took to market Digital transformation technologies and Cloud solutions.Built the AWS competency from scratch, specifically Amazon Connect and other related AWS technologies including designing CCI (Contact Center Intelligence) solutions within the organization.Built capabilities for Technologies like RPA (Robotic Process Automation), AI (Artificial Intelligence) based Chat Bots or Conversational IVR using Google, Amazon, Nuance, etc. and Voice Biometrics, Speech Analytics, and Customer Journey Solutions.Currently working in Product Management defining the next stage of customer experience using Acqueon Engagement. Acqueon is an innovative provider of conversational engagement software powering over 5 billion customer interactions annually. Help customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email.