Scott Miner Email and Phone Number
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Customer Experience (CX) drives achieving customer's desired business outcomes. Recognized expertise in many facets of enterprise software adoption. Successful positioning complex software agreements that generate long term cost savings to customers. Proven results building and administering Customer Experience (CX) practice for a recurring billing model. Proven to effectively communicate complex financial and software business models to senior executives. Excel at setting goals, writing policies / procedures and coaching for ever-improving results in high volume, dynamic, customer-facing areas. Leader resolving situations and effectively implement global change.- Organization Design & Build
Acqueon
View- Website:
- acqueon.com
- Employees:
- 93
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Customer Success ManagerAcqueon Feb 2024 - Present
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Director, Lifecycle ServicesConvergeone Aug 2022 - Oct 2023Elevating the customer experience on technology purchases with Lifecycle Adoption Services. Proven methodology to reduce customers' time to value realization and increase overall adoption of licensing and subscriptions. -
Software Sales SpecialistConvergeone Apr 2021 - Aug 2022Driving business outcomes for software licensing. Analyze current licensing and environment to explore alternative offerings or solutions to achieve long-term goals.Journey to the cloud, maintaining a secure network and contact center modernization are large transformational software opportunities that can be achieved by having the latest software technology and an offering that focuses on desired business outcomes.
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Senior Manager, Customer Experience (Cx)Gdt - General Datatech 2020 - 2021Strategic leader defining business and sales strategies, fostering partner relationships and driving positive customer experiences. Our products and our brand are only as good as the service we provide. Accelerate customer success and profitability growth by delivering outstanding customer experience focused on a partnership with customers to drive meaningful and measurable results. -
Enterprise Software SpecialistGdt - General Datatech 2017 - 2021Dallas/Fort Worth AreaHelping customers understand the value of software subscription models. Member of the Account Sales management teams focused on the ADOPT and EXPAND selling motions. Focus on Network, Collaboration and Security offerings. In this role success is driven and accelerated through an effective ADOPTION and EXPANSION of offerings around solutions, services subscriptions and software to deliver business outcomes.
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Client Relationship ManagerIbm 2007 - 2017Dallas, TexasStrengthening client relationships and revenue growth by managing the end-to-end software fulfillment processes, owning problem resolution, coordinating client solutions and increasing client satisfaction and sales productivity. Manage internal and external clients in areas of issue resolution, coordination of complex offerings and track revenue attainment. -
Client Operations ManagerIbm 2001 - 2007Dallas, TxManaged team of Customer Support Representatives. Facilitated human resource programs, directives and fostered a climate for professional growth and accountability in business results.Coordinated end-to-end order fulfillment of software offerings across suite of IBM products including dispute resolution and revenue attainment. Worked with sales team and executives on software opportunities, forecasting revenue and releasing timely and accurate billing to clients.
Scott Miner Skills
Scott Miner Education Details
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Business Administration And Management, General
Frequently Asked Questions about Scott Miner
What company does Scott Miner work for?
Scott Miner works for Acqueon
What is Scott Miner's role at the current company?
Scott Miner's current role is Customer Success | Transformation Leader | Delivering an Elevated Connected Human Experience.
What is Scott Miner's email address?
Scott Miner's email address is sm****@****gdt.com
What schools did Scott Miner attend?
Scott Miner attended Oklahoma State University.
What skills is Scott Miner known for?
Scott Miner has skills like Business Process Improvement, Customer Relationship Management, Agile Project Management, Leadership, Business Analysis, Audit And Business Controls, Operations Management, Management, Team Building, Coaching, Account Management, Project Management.
Who are Scott Miner's colleagues?
Scott Miner's colleagues are Mohammed Sadiq, Balaji Venugopal, Dhana Lakshmi, Abhishek Maharaja, Ajasra Das, Satheesh Kumar, Sarath Kumar.
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