Siddhartha Bhattacharjee Email & Phone Number

Gurugram, Hr, In

India

With a proven track record of leadership and project delivery, I have played instrumental roles in driving transformational initiatives across various sectors, particularly within the BFSI domain. Highlights of my career include spearheading the development of operating models for global procurement, executing comprehensive travel programs across multiple countries, and optimizing processes through the implementation of robotics automation. Additionally, my expertise extends to establishing teams, executing Lean Six Sigma projects, and driving efficiency improvements in areas such as customer complaint management and process optimization. My commitment to delivering results is underscored by a consistent focus on enhancing key performance indicators and achieving tangible outcomes that drive organizational success.

As a Project Analyst, I was tasked with spearheading Six Sigma improvement initiatives aimed at optimizing dollar collection processes, reducing defects, minimizing cycle times, and enhancing Average Handling Time (AHT) to generate cost savings for the organization. In this role, I provided leadership and direction to drive impactful improvements across various operational aspects.Additionally, in my capacity, I played a pivotal role in supporting diverse business transformation projects. This involved effectively managing internal stakeholders, crafting comprehensive PowerPoint presentations for senior leadership, and developing process maps to illustrate the transition from Point of Departure (POD) to Point of Arrival (POA). I was dedicated to ensuring that projects adhere to SLAs and timelines while delivering products with uncompromising quality, achieving a 100% satisfaction rate.

As a lead credit analyst, my responsibilities encompassed not only delivering exemplary performance personally but also fostering a high-performance culture within my team of 8 credit analysts. This entailed ensuring that each team member consistently met monthly targets and adhered meticulously to all required compliance guidelines

In my capacity as a credit analyst, I focused on collection of credit card debts for the first party collection process by following all the collection best practices, meeting the defined metric set by the process and consistently delivering exceptional performance.

Gurugram, Haryana, India

In my role as a subject matter expert, I took ownership of my performance while also actively contributing to the process training program. This included providing support to ensure individuals successfully completed certification and transitioned to the production floor.

As an analyst, my primary focus involved the collection of credit card debts within the first-party collection process for different past due segments. I diligently adhered to industry best practices, met predefined metrics set by the process, and consistently delivered exceptional results.