Siddhartha Bhattacharjee Email and Phone Number
With over 16 years of rich experience in leading projects and driving operational excellence in the BFSI sector, I excel in leveraging business strategy, Lean Six Sigma & Agile methodologies, and customer service optimization to deliver exceptional results. My expertise lies in Agile Project Management, Stakeholder Engagement, Risk Management, Change Management, Process Transition and Transformation, Process Mapping, Robotics Process Automation and Business Analysis, among others.Key Skills and Competencies: Project ManagementLean Six SigmaBusiness StrategyOperational ExcellenceAgile Project ManagementStakeholder ManagementRisk ManagementBusiness AnalysisSolutioningRequirement GatheringProcess Mapping & ModellingProcess Excellence & Quality AssuranceRoot Cause AnalysisDigital MarketingData AnalysisChange ManagementClient Relationship ManagementContinuous ImprovementTeam LeadershipTechnology IntegrationMetrics OptimizationPROJECTS DELIVERED : 1) Spearheaded the development of an Operating Model for a Leading UK based bank in Global Procurement, enhancing stakeholder relationships and aligning services with future needs.2) Led transition from conceptualization to implementation, effectively executing a comprehensive travel program for a prominent UK-based bank across 48 countries worldwide.3) Conducted as is evaluation of a Hong Kong based bank for Payroll process to optimize payroll activities across 13 locations, performed qualitative analysis to provide an optimal solution and created Target Operating Model for Business to Outsource Payroll to India Managed Services to achieve OPEX savings of a significant amount4) Identified a critical pain point within the mortgage process of a prominent UK-based bank and delivered tailored solutions leveraging robotics automation5) Led the establishment of a Market Risk Team in India for a Hong Kong based bank, evaluating offshore work feasibility and devising a roadmap for implementation.6) Successfully executed over six Lean Six Sigma Black Belt projects, yielding significant improvements and meeting customer expectations across various metrics. These projects have focused on enhancing key performance indicators such as Total Dollars Collected, Average Handling Time (AHT), Right Party Contact Rate, Quality Score, Defect Reduction, and Customer Satisfaction (CSAT) scores, while concurrently minimizing customer complaints.
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Senior Consultant And Project ManagerErnst & Young Global Consulting ServicesGurugram, Hr, In -
Senior Consultant/Project ManagerErnst & Young Global Consulting Services Dec 2021 - PresentIndiaWith a proven track record of leadership and project delivery, I have played instrumental roles in driving transformational initiatives across various sectors, particularly within the BFSI domain. Highlights of my career include spearheading the development of operating models for global procurement, executing comprehensive travel programs across multiple countries, and optimizing processes through the implementation of robotics automation. Additionally, my expertise extends to establishing teams, executing Lean Six Sigma projects, and driving efficiency improvements in areas such as customer complaint management and process optimization. My commitment to delivering results is underscored by a consistent focus on enhancing key performance indicators and achieving tangible outcomes that drive organizational success. -
Project AnalystAmerican Express Oct 2018 - Nov 2021As a Project Analyst, I was tasked with spearheading Six Sigma improvement initiatives aimed at optimizing dollar collection processes, reducing defects, minimizing cycle times, and enhancing Average Handling Time (AHT) to generate cost savings for the organization. In this role, I provided leadership and direction to drive impactful improvements across various operational aspects.Additionally, in my capacity, I played a pivotal role in supporting diverse business transformation projects. This involved effectively managing internal stakeholders, crafting comprehensive PowerPoint presentations for senior leadership, and developing process maps to illustrate the transition from Point of Departure (POD) to Point of Arrival (POA). I was dedicated to ensuring that projects adhere to SLAs and timelines while delivering products with uncompromising quality, achieving a 100% satisfaction rate. -
Lead Credit AnalystAmerican Express Jun 2012 - Sep 2018As a lead credit analyst, my responsibilities encompassed not only delivering exemplary performance personally but also fostering a high-performance culture within my team of 8 credit analysts. This entailed ensuring that each team member consistently met monthly targets and adhered meticulously to all required compliance guidelines
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Credit AnalystAmerican Express Apr 2010 - May 2012In my capacity as a credit analyst, I focused on collection of credit card debts for the first party collection process by following all the collection best practices, meeting the defined metric set by the process and consistently delivering exceptional performance.
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Subject Matter ExpertAegis Global Apr 2008 - Apr 2010Gurugram, Haryana, IndiaIn my role as a subject matter expert, I took ownership of my performance while also actively contributing to the process training program. This included providing support to ensure individuals successfully completed certification and transitioned to the production floor. -
AnalystAegis Global Apr 2006 - Mar 2008As an analyst, my primary focus involved the collection of credit card debts within the first-party collection process for different past due segments. I diligently adhered to industry best practices, met predefined metrics set by the process, and consistently delivered exceptional results.
Siddhartha Bhattacharjee Education Details
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Gauhati UniversityBio Chemistry
Frequently Asked Questions about Siddhartha Bhattacharjee
What company does Siddhartha Bhattacharjee work for?
Siddhartha Bhattacharjee works for Ernst & Young Global Consulting Services
What is Siddhartha Bhattacharjee's role at the current company?
Siddhartha Bhattacharjee's current role is Senior Consultant and Project Manager.
What schools did Siddhartha Bhattacharjee attend?
Siddhartha Bhattacharjee attended Gauhati University.
Who are Siddhartha Bhattacharjee's colleagues?
Siddhartha Bhattacharjee's colleagues are Rose Ann Aranel, Mohammad Elkhatib, Mba, Pmp®, Mcmi, Shrey Arora, Ma. Dremcy Domingo, Cpa, Hamilton Alvarenga, Jasir Mohamed, Khouloud Houij.
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Siddhartha Bhattacharjee
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Siddhartha Bhattacharjee
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