Siddhartha Bhattacharjee Email & Phone Number

With over 16 years of rich experience in leading projects and driving operational excellence in the BFSI sector, I excel in leveraging business strategy, Lean Six Sigma & Agile methodologies, and customer service optimization to deliver exceptional results. My expertise lies in Agile Project Management, Stakeholder Engagement, Risk Management, Change Management, Process Transition and Transformation, Process Mapping, Robotics Process Automation and Business Analysis, among others.Key Skills and Competencies: Project ManagementLean Six SigmaBusiness StrategyOperational ExcellenceAgile Project ManagementStakeholder ManagementRisk ManagementBusiness AnalysisSolutioningRequirement GatheringProcess Mapping & ModellingProcess Excellence & Quality AssuranceRoot Cause AnalysisDigital MarketingData AnalysisChange ManagementClient Relationship ManagementContinuous ImprovementTeam LeadershipTechnology IntegrationMetrics OptimizationPROJECTS DELIVERED : 1) Spearheaded the development of an Operating Model for a Leading UK based bank in Global Procurement, enhancing stakeholder relationships and aligning services with future needs.2) Led transition from conceptualization to implementation, effectively executing a comprehensive travel program for a prominent UK-based bank across 48 countries worldwide.3) Conducted as is evaluation of a Hong Kong based bank for Payroll process to optimize payroll activities across 13 locations, performed qualitative analysis to provide an optimal solution and created Target Operating Model for Business to Outsource Payroll to India Managed Services to achieve OPEX savings of a significant amount4) Identified a critical pain point within the mortgage process of a prominent UK-based bank and delivered tailored solutions leveraging robotics automation5) Led the establishment of a Market Risk Team in India for a Hong Kong based bank, evaluating offshore work feasibility and devising a roadmap for implementation.6) Successfully executed over six Lean Six Sigma Black Belt projects, yielding significant improvements and meeting customer expectations across various metrics. These projects have focused on enhancing key performance indicators such as Total Dollars Collected, Average Handling Time (AHT), Right Party Contact Rate, Quality Score, Defect Reduction, and Customer Satisfaction (CSAT) scores, while concurrently minimizing customer complaints.

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  Gauhati University

  Bio Chemistry