Phani Siddharth Suvarna Email and Phone Number
I'm a servant leader passionate about driving team success and creating positive outcomes. As a cross-functional team leader at Salesforce’s Customer Success Group, I focus on stakeholder management and maintaining a customer-centric approach. A natural problem solver, I’m skilled at identifying areas for improvement and implementing innovative solutions to drive efficiencies. With a strong technical background, I understand how to leverage technology effectively to address marketing needs. Outside of work, I love traveling, exploring different foods, and capturing moments through photography.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
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Senior Swarm LeadSalesforce Jul 2024 - PresentHyderabad, Telangana, India• Led a cross-functional team across India and the US, providing tailored solutions for SFMC clients.• Collaborated with Product Managers and Engineering teams to address client pain points and ensure alignment with client needs.• Attended quarterly business review meetings with global senior leadership to contribute to team development and customer success. -
Senior Signature Success EngineerSalesforce Apr 2023 - Jun 2024Hyderabad, Telangana, India• Orchestrated cross-functional collaboration to resolve high-impact issues in emails & SMS for 500+ high-stakes clients, mitigating legal & financial risks.• Designed workflows to streamline customer case dispatchment, reducing resolution time and preventing SLA breaches.• Partnered with engineering teams to address recurring bugs, gaps in public help documentation, resulting in an increase in overall team performance. -
Success EngineerSalesforce Nov 2021 - Apr 2023Hyderabad, Telangana, India• Developed and led a mentorship program for 10 university recruits, reducing onboarding time and saving hiring costs.• Won the ‘Employee Trailblazer Award’ for exceptional organizational impact. -
Success Engineer AnalystSalesforce Aug 2020 - Nov 2021Hyderabad, Telangana, India -
Customer Success EngineerSalesforce Jun 2019 - Aug 2020
Phani Siddharth Suvarna Education Details
Frequently Asked Questions about Phani Siddharth Suvarna
What company does Phani Siddharth Suvarna work for?
Phani Siddharth Suvarna works for Salesforce
What is Phani Siddharth Suvarna's role at the current company?
Phani Siddharth Suvarna's current role is Senior Lead at Salesforce | Driving Customer Success with Tailored Marketing Cloud Solutions.
What schools did Phani Siddharth Suvarna attend?
Phani Siddharth Suvarna attended Jawaharlal Nehru Technological University.
Who are Phani Siddharth Suvarna's colleagues?
Phani Siddharth Suvarna's colleagues are Tirta Kinan, Prasad Shetty, Kelly Boyd, Keegan Naidoo, Todd Sears, Md Yusuf, Sergei Tsarik.
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