Sidhartha Kumar Email & Phone Number

Plano, TX, US

New York, New York, US

• Defined Service Level Agreements SLAs, notifications, and reports.
• Integration of service now with LDAP for user authentication purposes.
• Implemented and configured Predictive Intelligence capabilities within the ServiceNow platform, leveraging machine learning algorithms to analyze historical data and forecast future trends
• Contributed to the development of predictive maintenance strategies, leveraging Predictive Intelligence to forecast equipment failures and schedule preventive maintenance activities, resulting in cost savings and.
• Verified the non-admin user has read access to the notification target table in Istanbul version.
• Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.

1.Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement.2.Implemented ServiceNow ITSM - Incident, Problem, Change, PPM, CMDB, Discovery, ITAM, SAM & Procurement3.Gathered requirements from stakeholders looking to leverage ITSM, ITAM, CMDB & SAM3.Creation of access control rule (ACL) by using scripting tools and.

Pittsburgh, Pennsylvania, US

• Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Adept with different software development methods (SDLC) like Water Fall and Agile (SCRUM) Method.
• Assist in the import of configuration and asset data.
• Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM.
• Worked on ITIL/ITSM V3 processes

• Responsible for creating the look and feel of the public website.
• Worked with designer who designed user interfaces and prototypes for a web-based internal system.
• Worked on front end pages that were developed in a professional manner using HTML, CSS, JavaScript, and JQUERY.
• Developed and implemented user interfaces as per latest W3C standards.
• Developed client-side validation code using JavaScript and JQUERY.
• Creating cross-browser compatible and standards-compliant CSS-based page layouts.

• Successfully implemented Auto Complete/Auto Suggest functionality using jQuery, Ajax, Web Service and JSON.
• Used Ajax, JSON with jQuery for request data and response processing.
• Developed Business layer and Data layer using Enterprise Java and Hibernate.
• Created functions, triggers, views and stored procedures using My SQL.
• Worked closely with back-end developer to find ways to push the limits of existing Web technology.

Masters, Computer Science

Bachelors, Computer Science