Gurpreet Sidhu Email & Phone Number

Morwell, Victoria, Australia

• Diagnosing and resolving technical fault and account inquiries which relates to a customers' service.• Responding to requests for technical and accounts assistance via phone, in person, and electronically.• Meeting the prescribed customer service standards and call handling targets and measures.• Identifying customer's needs through various techniques, product usage analysis and the application ofstandard procedures• Where a fault/inquiry is not related to a service… Show more • Diagnosing and resolving technical fault and account inquiries which relates to a customers' service.• Responding to requests for technical and accounts assistance via phone, in person, and electronically.• Meeting the prescribed customer service standards and call handling targets and measures.• Identifying customer's needs through various techniques, product usage analysis and the application ofstandard procedures• Where a fault/inquiry is not related to a service, attempting a diagnosing and/or resolving a case in linewith departmental objectives.• Where a case cannot be resolved, providing informative direction to ensure a positive outcome isachieved Researching fault/inquiry using a mixture of internal and/or external resources.• Undertaking conflict resolution• Following standard help desk and account procedures and privacy laws• Escalating customer complaints in accordance with the Aussie Broadband policy and procedures• Complying with health and safety, EEO, privacy principles and legislations.• Adhering to the values and mission statement Aussie Broadband. Show less

• Answering inbound calls from one of the Australia's leading Telco provider• Identify the customer’s needs regarding their Internet, Mobile, or Landline with empathy and customer service at the forefront of your every call• Resolve issues and complaints in line with company standards and guidelines in a pleasant and friendly manner.• Assists in troubleshooting, diagnosing, testing and resolving system problems and issues.• Develops, conducts and provides technical guidance and… Show more • Answering inbound calls from one of the Australia's leading Telco provider• Identify the customer’s needs regarding their Internet, Mobile, or Landline with empathy and customer service at the forefront of your every call• Resolve issues and complaints in line with company standards and guidelines in a pleasant and friendly manner.• Assists in troubleshooting, diagnosing, testing and resolving system problems and issues.• Develops, conducts and provides technical guidance and training in application software and operational procedures.• Analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems.• Ensure that products meet regulatory requirements and perform quality checks on products when required.• Assist in identifying, understanding and proposing product solutions for clients Show less

• Work towards the resolution of newly created incidents and providing optimal solutions.• Identified and solved technical issues using variety of diagnostic tools andtactics.• Implementing different tools and software’s for ticket resolution.• Liaising with vendors to solve different technical issues.• Loaded software, granted permissions and configured hardware for newemployees as part of onboarding process.• Installed and updated hardware, software and… Show more • Work towards the resolution of newly created incidents and providing optimal solutions.• Identified and solved technical issues using variety of diagnostic tools andtactics.• Implementing different tools and software’s for ticket resolution.• Liaising with vendors to solve different technical issues.• Loaded software, granted permissions and configured hardware for newemployees as part of onboarding process.• Installed and updated hardware, software and applications on Mac and PCdevices. Show less

•Ensuring superior customer service and maintaining healthy atmosphere amongst the crew to provide optimum customer satisfaction.• Supporting new employees by explaining company’s policies and procedures and providing the proper training to get most out of them.• Planning the shift with the crew in order to handle the peak busy hours.

Bachelor Of Information Technology, Network Security

Completed industrial projects and mentored as a part of faculty, which aims at providing support for students. Actively participate.

Professional Year, Australian Work Culture

Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Business Communication.