Sidney Lewis Email and Phone Number
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Highly experienced technical manager with a proven record for supporting, mentoring and developing productive teams. Broad technical knowledge and experience with a great understanding of IT systems. Areas of expertise include: IT Operations, Hardware Infrastructure support, Vendor Management, Project Management and ITIL Process Management. Extremely dependable, goal oriented, excellent technical writing skills and a proven team builder with the ability to accelerate team performance.
Opentext
View- Website:
- opentext.com
- Employees:
- 13352
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Production Support ManagerOpentext Jan 2019 - PresentCleveland/Akron, Ohio Area• Manage / Lead communications between executive management, customer, and resolver groups to mitigate critical incidents• Lead a team of experienced support engineers to meet or exceed expectations on incident SLAs • Lead a high performing team of support engineers and Analyst in multiple locations to provide a 24x7 support for systems availability, latency, performance, and capacity as well as management of client data flow, file failure, security certification updates• Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance • Define support strategies for all systems and protocols including Cloud and Custom setups • Identify and drive resolution on monitoring and alerting gaps • Provide Support requirements for automated services• Provide Change Management approval for mission critical and standard changes• Identifying and remediating risk to critical and non-critical system KPIs • Familiarity with application architectures, monitors and networking • Familiarity with automation of standard maintenance tasks• Understanding of Operating Systems, Databases, Workflows, and Data flows • Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing)
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Data Center ManagerOpentext Nov 1998 - Jan 2019Cleveland/Akron, Ohio Area• Manage a Global NOC team of Data Center Analyst at three Global Data Centers.• Lead Data Center Operations team to the development of a two tiered support model• Driving ITIL adoption globally.• Project Management Liaison for the Global NOC• Event Management and Incident Management• Create Process Flows and Documentation for the Global NOC department• Performance evaluations / Skill assessments• Lead Vendor Process improvement efforts (weekly meetings held with external Telco)• Developed Global NOC Business Rules and Process Guide.• Developed and Manage the NOC DR processes to support Tier 1 processes in case of facility disaster.• Leading efforts with identification of single points of failure through enhanced monitoring and detection. -
Data Center Analyst - NetworkGxs Jan 1990 - Nov 1998
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Tech AnalystGxs Formally Ge Information Services Dec 1984 - Jan 1990
Sidney Lewis Skills
Sidney Lewis Education Details
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3.86 Gpa -
4.0 Gpa -
3.75 Gpa -
Icm School Of Business3.8 Gpa
Frequently Asked Questions about Sidney Lewis
What company does Sidney Lewis work for?
Sidney Lewis works for Opentext
What is Sidney Lewis's role at the current company?
Sidney Lewis's current role is Sr. Production Support Manager at OpenText.
What is Sidney Lewis's email address?
Sidney Lewis's email address is si****@****gxs.com
What is Sidney Lewis's direct phone number?
Sidney Lewis's direct phone number is +144079*****
What schools did Sidney Lewis attend?
Sidney Lewis attended Keller Graduate School Of Management Of Devry University, Devry University, Lakeland Community College, Cuyahoga Community College, Icm School Of Business.
What skills is Sidney Lewis known for?
Sidney Lewis has skills like Data Center, Troubleshooting, Itil, Disaster Recovery, It Service Management, Incident Management, System Administration, Networking, Service Delivery, Servers, Vmware Esx, Unix.
Who are Sidney Lewis's colleagues?
Sidney Lewis's colleagues are Lg Ron Laude, Naoki Inoue, Richa Singh, Leah L., Ramin F., Bhavani Elangovan, Andrew Cameron.
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Sidney Lewis
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Sidney Lewis
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Sidney Lewis
United States
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