Sidney Barnes Email and Phone Number
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I am a professional who excels in making disparate systems and groups work together. I thrive in high-ambiguity situations and turn those situations into solvable tasks. The goal is to maximize predictability, efficiency, security, and maintainability of operational processes.
Petuum, Inc.
View- Website:
- petuum.com
- Employees:
- 82
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Customer Success EngineerPetuum, Inc. Jun 2019 - PresentGreater Pittsburgh Area
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Senior Systems Analyst, Client CareAgileassets Inc. Aug 2014 - Feb 2019Austin, Texas Area• Consistently achieved highest client issue resolution rate on a monthly basis for the Client Care team• Provided high complexity deliverables (enhancement requests and repairs) for proprietary infrastructure management software across cloud-based, client-managed, and mobile applications• Collected and translated requirements into deliverables• Solicited continuous feedback from clients on desired improvements, and advocated for resources to fill client needs• Wrote documentation for releases and patch notes• Improved software hygiene by developing guidelines on required documentation• Developed and delivered training to clients, both remote and onsite• Escalation point for Systems Analyst Team, mentored and developed junior analystsSkills:• Database Management – Oracle Database 10, 11g, 12c, Oracle XE (10, 11g)• Scripting – SQL, Groovy, JS, Batch, and FTP• LAMP, Jenkins, TortoiseGit, Bitbucket, Tomcat• Programming Languages – Java, Assembly, C++• Microsoft Office 365 (and earlier versions) – Word, Excel, Power Point, Visio, Outlook• Operating Systems – Windows Server 2000, 2008, 2012; Windows 98, 2000, ME, XP, Vista, 7, 8, 10; Linux; Windows XP Embedded and 7 Embedded• Web-based File and Wiki Management – Confluence, Jira, Microsoft SharePoint -
Systems Analyst / ManagerUnited Toll Systems Aug 2011 - Dec 2013Round Rock, Tx- Implemented audit/training processes to reduce support team error rate (reduced error rate per issue by 80% over 3 months)- Managed critical escalations involving proprietary software running in Linux, Windows Embedded, Windows Server 2000, 2008, and 2012 environments on remote systems- Participated in development scrum meetings to ensure resolution of identified software issues and track software status for upcoming releases- Implemented SQL Server 2000 Database trigger to allow processing of emails with twelve digit issue numbers by 3rd party issue tracking system- Implemented batch and FTP based backup to a Windows 2008 server of configuration files on remote Linux and Windows Embedded based systems- Authored 75 page user guide for proprietary monitoring software - Worked with hardware development to identify and address BIOS related SATA controller issues on I7 SOMs from an alternate vendor - Developed test procedures for QA to facilitate testing of new software settings and features- Trained QA staff regarding Windows registry and registry updates- Travelled nationally to provide software training and technical assistance on project installations- Managed product support team handling ten separate authorities, each with unique software and hardware installations- Integrated documentation from multiple sources into a single knowledge base
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Systems Analyst / Team LeadUnited Toll Systems Apr 2007 - Aug 2011Round Rock, Tx- Developed and maintained scripts for auditing and correction of maintenance reports on customer SQL Server 2000 databases- Performed monthly SQL based audit and corrections on maintenance reports to insure customer acceptance of report and release of ~$150K/monthly payment- Recommended and worked with development to implement new configuration file structure for proprietary monitoring software- Validated new releases of proprietary monitoring software- Responsible for generation and release of monitoring software xml configuration files for production customers- Wrote/implemented training to improve response and repair times (hard drive replacement repair time reduces from to 2 hours to 45 minutes within two weeks of implementation)- Supervised product support team responsible for five separate authorities maintaining a total of ~200 tolling lanes- Audited team issues for adherence to response/repair times and technical accuracy; presented audit summary and recommendations to management
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Technical SpecialistDell Services And Computers Feb 2002 - May 2006Round Rock, Tx- Responsible for support and training of front line technical support staffIdentified, documented, and resolved emerging issues with notebook and desktop systems- Tested pre-release notebooks running Windows XP (primarily ad hoc testing)- Implemented department wide report format for pre-release testing- Tested pre-release printers and worked with engineering to establish parts kits for printers- Coordinated with engineering to establish department wide best practices to resolve issues- Served as liaison to offsite support teams- Resolved C-level executive escalations- Team lead in tier two support; duties including monitoring queue coverage, releasing policy and technical information, and shift scheduling -
Consumer And Relationship Technical SpecialistDell Services And Computers Jul 1999 - Feb 2002Round Rock, Tx- Provided phone and online based technical support for Dell customers- Supported Dell desktops, notebooks, and peripherals- Supported Windows NT, 95/98, ME, and 2000- Supported basic network and dial-up configuration- Provided best effort support for 3rd party applications/hardware
Sidney Barnes Skills
Sidney Barnes Education Details
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University Of TexasAerospace, Aeronautical And Astronautical Engineering
Frequently Asked Questions about Sidney Barnes
What company does Sidney Barnes work for?
Sidney Barnes works for Petuum, Inc.
What is Sidney Barnes's role at the current company?
Sidney Barnes's current role is Customer Success Engineer at Petuum, Inc..
What is Sidney Barnes's email address?
Sidney Barnes's email address is si****@****uum.com
What is Sidney Barnes's direct phone number?
Sidney Barnes's direct phone number is +151229*****
What schools did Sidney Barnes attend?
Sidney Barnes attended University Of Texas.
What skills is Sidney Barnes known for?
Sidney Barnes has skills like Mysql, Quality Assurance, Team Management, Windows Server, Linux Server, Devops, Systems Analysis, Databases, Linux, Software Documentation, Microsoft Sql Server, Hardware.
Who are Sidney Barnes's colleagues?
Sidney Barnes's colleagues are Adam Schwab, Suqi Sun, Clinton Kasperowski, Vaish Krishnamurthy, Omkar Pangarkar, Robert Hartman, Tim Guffey.
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1juno.com7 +170264XXXXX
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Sidney Barnes
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Sidney Barnes
Minneapolis, Mn2hotmail.com, dkyinc.com1 +161274XXXXX
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