Sidney Lang Email & Phone Number

Covington, GA

• Guide students at all grade levels in the lessons plans outlined by primary teacher.
• Maintain established routines and procedures set in place by the absent teacher and administration.
• Take all necessary and reasonable precautions to protect students, equipment, materials and facilities.

Covington, GA

• Demonstrated ability to greet and serve patrons, communicate orders to kitchen staff and maintain proper accountability for funds and credit card payments.

Covington, GA (telework)

• Provided exemplary customer service to over 100,000 participants enrolled in the VEBA HRA plans including (but not limited to): claim review, claim reprocessing, web portal assistance, adding/updating participant and.
• Verbal and/or written notifications to participants regarding resolution of escalated reimbursement issues, overpayments, and plan eligibility.
• Reviewed and responded to an average of 8000 client emails per year.
• Backup VEBA Claims Analyst processing an average of 6500 claims per year.

Minneapolis, MN

• Review and processed HSA(Health Savings Accounts), Health and Dependent Care FSA(Flexible Spending Accounts) and HRA(Health Reimbursement Accounts) claims for Retail, VEBA, and MEDICA platforms.
• Processed qualifying expenses and premiums as authorized by Internal Revenue Code 501(c)(9) in the Data General system.
• Maintained consistent 99.8% accuracy rating averaging 145 claims processed per hour.
• Initiated check (claim reimbursement) process and debit card process to reconcile debit card transactions for eligible HSA and FSA expense for both Retail and MEDICA platforms.
• Initiated Check (reimbursement) process for both Retail and MEDICA platforms.

Greater Minneapolis-St. Paul Area

• Provided customer service to over 100,000 employers and participants enrolled in the four separate VEBA Trust health reimbursement plans.
• Documented telephone and email employer and participant inquiries regarding plan information, claim status, account balances and web portal access.
• Managed all outgoing and return mail for four separate VEBA HRA trusts.
• Follow up communications to participants with resolution and explanation.

Greater Minneapolis-St. Paul Area

• Administered processing of job data and payroll changes for over 35,000 employees according to established HR policies and procedures.
• Managed over 3,000 job data changes and over 300 terminations per year while maintaining 99% Service Level Agreement standards (SLA) to internal customers utilizing PeopleSoft Software.
• Reviewed and processed approximately 225 benefits changes per month according to legal and company policies and procedures.
• Administrated a monthly average of 40 Qualified Medical Child Support Orders, while adhering to established federal guidelines and limitations.
• Administrated processing for approximately 2,000 Dependent Care Flexible Spending Accounts.
• Supervised the training of four HR Administrators.

Greater Minneapolis-St. Paul Area

• Provided first point contact customer service to employees, HR staff and management for payroll, job data, and benefits inquiries.
• Ensured all employee benefits and payroll inquiries were resolved in an accurate and timely manner. Averages of 97% of inquiries were completed in first-call resolution.
• Documented, researched and resolved all inquiries using multiple technologies including Peregrine and Authoria applications.
• Review and escalate complex benefit and payroll issues through proper and designated channels.

Legal Assistant/Paralegal

Currently enrolled and seeking my AS degree in Paralegal Studies

Diploma, Data Processing