Sidney Rucker Email & Phone Number

Nashville, Tn, Us

Gwinnett County, Georgia, United States

Hapeville, Georgia, United States

Peachtree City, Georgia

Greater Atlanta Area

Specializing in enhancing relationships with current clients and developing relationships with new client while delivering to each a hotel partnership catered to their individual needs.Areas of focus include Business Transient, Group, Catering, and Citywides.

Greater Atlanta Area

Assignments included performing the duties of General Manager at the 86 room Quality Inn and Suites in Greenville, AL and Senior Sales Manager at the 203 room Crowne Plaza hotel in Greenville, SC.

Greater Atlanta Area

Specializing in the implementation of processes to streamline Hotel Sales and Operational processes and proceduresAdvise Hotels throughout the 2012 budget preparation process ensuring the budget will reflect current market trends and potential areas of positive and negative production within certain market segments.Suggest aggressive rate strategies to increase Production and Profit Share while keeping and/or increasing rate integrity. Identify and pursue new potential clients that will have a positive impact on the market segments in which the client has targeted for increased production.Clients include McGlashan Hospitality, Hilton Atlanta Northeast, Hotel Midtown Atlanta, and Regency Suites Atlanta.

Greater Atlanta Area

Successfully opened the first ever Sol Melia propoerty in the United States.Customized the Hotel's Sales Management system (OPERA) and oversaw the training for the Sales, Catering, Convention Services, and Banquet departments.Successfully led the Hotel's initiatives within the Diversity and Entertainment/Film market segments.

Greater Atlanta Area

Directed the Property's sale initiatives throughout the Hotel's transition from being a member of the Wyndham Brand to becoming an Independent property.Managed a staff of 5 sales professionals and directed each on sales strategies and activities to increase their production and client relationships.Prepared the Hotel's Annual Budget and Marketing Plans, Quarterly, Monthly, and Weekly Business Forecast and Revenue Management strategies, Departmental reports, Corporate reports and critiques, and Ownership reports and critiques.Actively monitored Hotelligence, STAR, MarketVision, Readerboard, and Profit and Loss reports.

Greater Atlanta Area

Contributed to the Hotel exceeding both Total Hotel and Room Revenues by continually increasing Average Daily Rate and yearly room production within my assigned market segments.Improved communication between the Property and Global Sales Office with the implementation of newsletters highlighting the Hotel's need periods, special promotions, and incentive programs.Prepared and evaluated Departmental reports including Daily Booking Activity, Sales Productivity, and Group Pace reports.Implemented and maintained Departmental selling strategies in the absence of the Director of Sales.

Managed a staff of 15 - 20 employees including Front Desk, PBX, Bell/Transportation, and Valet.Identified the Department's areas of need and enhanced the staff through continuous training and coaching initiatives.Performed routine assesments of the Property's compliance in regards to Brand standards and implememented new meausures that increased the Hotel's Quality Assurance scores from a 66.9% to 93.7% and raised the Guest Satisfaction scores from 6.8 to 8.1.Prepared and reviewed the departmental scheduling as well as the weekly operating forecasts that was utilized by Housekeeping, Engineering, and Food and Beverage to determine staffing level needs.Reviewed Labor, Budget, Forecast, and Profit and Loss reports weekly, and maintained Departmental expenditures.Served as a Task-Force Manager for the Wyndham Miami Airport and assisted in the design and implementation of express check-in services for distressed Airline passengers,

Enhanced quality of guest services rendered through continuous training and counseling of guest service associates.Implemented new guest records filing procedures to ensure guest satisfaction and efficient front desk operation.Assured that all transactions with guests were handled in a legal and ethical manner.Addressed questions or problems pertaining to guest accommodations and satisfaction as well as billing issues and rates.Assisted with preparation of hotel occupancy forecasting and department work schedules in accordance with forecasted occupancy and labor budget.Assisted with ordering operational supplies in accordance with the department’s budget.Helped to prepare month-end invoices to be submitted to corporate office for processing.Conducted thorough research concerning guest disputes to ensure a positive guest experience and financial efficiency.

Reviewed the daily work of the front desk and restaurant departments ensuring work is in compliance and resolving any detected errors.Prepared and submit daily reconciliation report to corporate office and General Manager. Assisted management with the training of new employees.Implemented new procedures to improve the accuracy of the food and beverage daily revenue reconciliation.Addressed hotel guests’ concerns pertaining to accommodations and satisfaction.

Enhanced quality of guest services rendered through continuous training and counseling of guest service associates.Implemented new guest records filing procedures to ensure guest satisfaction and efficient front desk operation.Assured that all transactions with guests were handled in a legal and ethical manner.Addressed questions or problems pertaining to guest accommodations and satisfaction as well as billing issues and rates.Assisted with preparation of hotel occupancy forecasting and department work schedules in accordance with forecasted occupancy and labor budget.Assisted with ordering operational supplies in accordance with the department’s budget.Helped to prepare month-end invoices to be submitted to corporate office for processing.Conducted thorough research concerning guest disputes to ensure a positive guest experience and financial efficiency.

Bachelor Of Science, Mathematics And Computer Science

Activities and Societies: Phi Mu Alpha (Officer), Morehouse College Glee Club (Officer), Student Government Association, New Student.

Education record

Activities and Societies: Varsity Football, Varsity Track, Honors Chorus, Drama Club, & Cultural Awareness Club (President)