Dynamic leader with broad-based experience in contact center operations, strategic planning, marketing, and business development. Diverse expertise in consumer products, banking, retail, telecommunications, and customer service.An independent mind with innate analytical abilities and vision to see the big picture while being able to manage the implementation and deliver the end result. Exceptional interpersonal, communication, organizational and leadership skills; recognized for the ability to influence, build, inspire, motivate and direct high performance teams.Specialties: - Strategic Marketing Plan Development- Project Management, Planning and Implementation- Business Re-engineering- Multi-site Operations Management- Turnaround & Change Management- Client Relationship Management- Multi-channel communication- Contact center selection (domestic, near shore, off shore)
Listed skills include Leadership, Marketing Management, Direct Marketing, E Commerce, and 49 others.