Project Manager at the Office of the Deputy City Manager, Corporate Services, Chief Financial Officer & Treasurer

-Provide strategic and technical leadership to a portfolio of IT system upgrade projects as a project manager in the Office of the Chief Information Officer (IT Dept.), with direct accountability for the effective and timely delivery of all IT business systems used to support the City’s business processes and services.-Lead systems and process analysis initiatives to meet the unique training, technical, and business intelligence needs of the project team. Oversee a waterfall project team of IT personnel and external consultants.-Drive all requirements elicitation, analysis, documentation, and management. Successfully translate strategic business priorities into technical requirements/ development roadmaps, costs, and a statement of work using graphic visualization to present project proposals.-Lead process review, analysis, and improvement initiatives to advance outcomes in service responsiveness, capacity, quality, and experience through automation/ modernization. -Develop and manage each project’s BRD throughout the entire project lifecycle. Lead meetings with client leadership and project stakeholders to ensure ongoing alignment of project activities with the broader organizational vision while identifying project roadblocks and building consensus on key changes.-Provide regular project status reports to guide data-driven decision-making using dashboards. Lead communications between stakeholders and the development team to ensure the final solution meets all requirements through end-user testing, quality assurance, and UAT.-Provide ongoing implementation support to the client team at all levels, including technical demonstrations/ training, troubleshooting, and issue resolution.-Coordinate the work and input of large power user groups during application testing for all upgrades.-Prepare and review Procurement documents to process Professional Services for Single Source Agreements. Negotiate and develop statements of work according to project requirements.

-Oversaw the daily operations and long-term planning of the international banking division while improving operational efficiency through process automation, business process analysis, training & development, and reporting, with a project management approach.-Managed and monitored departmental performance through the collection, analysis, and reporting of operational data to identify variances, process gaps, and opportunities for improvement.-Successfully identified, planned, and implemented a new HR automated system (Horizon) to eliminate the existing manual reporting process, supporting cross-functional teams in adopting the new system through end-user training. Led weekly meetings with end-users and team leads to review reconciliation results and provide ongoing post-implementation support to ensure each team saw value.-Analyzed and improved internal processes for knowledge sharing and information management, including the launch of an organizational chart software (OrgPublisher). Supported teams through materials development (user guides) and technical training while managing feedback and change requests.

-Provided leadership to cross-functional team leaders within the international banking division as an SME for a multi-project reporting/ system change initiative to establish and improve an internal standardized process for reporting. Acted as the project implementation lead across 45 countries with direct accountability for QA, integration of other reporting applications, technical training, and project status reporting with senior leaders.-Led opportunity identification, requirements management, project proposal development, planning, testing, and delivery to significantly improve the department’s process time/ cost/ quality.-Identified knowledge/ process gaps and designed/ delivered training to directly address deficiencies, including the development of I-Share online training to brief international users on new reporting requirements and system changes.-Supported other departments in applying the new system to drive improvements, including working with Global Wealth Management and International Banking Finance departments to support the use of report data to forecast staffing plans.